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    Zoom Phone Calling Features

    Zoom Phone calling features have been designed to give your users a flexible, mobile, and powerful cloud phone system.

    Zoom Mobile and Desktop App

    A single, unified platform for video, phone, meetings, and chat on Windows, Apple MacOS, Apple iOS and Google Android devices

    Desk Phone Support

    Compatibility with a variety of desk phones from leading manufacturers

    Learn more about Zoom Phone Hardware as a Service

    Call Transfer

    Supervised and blind transfer capabilities ensure you can easily route calls to the right person anytime, anywhere

    Call Forwarding

    Manage personal call handling rules to redirect calls to internal users and external phone numbers

    Voicemail

    Voicemail transcription and notification allows you to easily manage voice messages from any device

    Call Recording

    On-demand and full time recording, transcriptions and playback allows you to easily archive and retrieve phone conversations

    Salesforce Integration

    Native Salesforce.com integration improves productivity with click-to-dial, screen pops, and automated call activity logging

    Call Blocking

    End users can manage personal call blacks lists to automatically block unwanted calls

    Call Delegation

    Assign administrative assistants the privilege to make and receive calls on behalf of executives

    Call Hold

    Easily place and retrieve calls on-hold from Zoom apps and supported deskphones

    Elevate to Meeting

    Seamlessly elevate a phone call to a full feature Zoom Meeting without requiring participants to manually join

    Listen (Monitor)

    Allows a user to silently monitor a call, such as an assistant taking notes for an executive

    Whisper

    Allows a user to speak privately to the person they are silently monitoring

    Barge

    A supervisor who is monitoring can enter the call, and the 3 parties can continue the conversation

    Takeover

    A supervisor who is monitoring can enter the call and take over the conversation

    Call Park

    Place a call in park and retrieve it from another Zoom Phone endpoint

    Presence

    See when a contact is available before calling or transferring a call to them

    Shared Line

    A delegate can place a call on hold for a manager to to visually recognize and retrieve

    Shared Line Groups

    Provide member endpoints with access to the group's direct phone number and voicemail

    Business Application Integration

    Natively integrate a variety of business applications to enhance your employee and customer engagement experiences

    Explore integrations

    Slack Integration

    Make calls directly from the Slack user interface

    Zoom Phone Administration

    Provision, manage, and monitor your cloud phone system from anywhere through Zoom’s powerful administrator portal

    Calling Plans

    Mix and match unlimited and metered calling plans as needed

    Bring Your Own Carrier

    Power the Zoom Phone cloud PBX service by redirecting existing voice circuits/trunks to the Zoom Phone cloud

    Phone Number Porting

    Procure new and/or migrate phone numbers from your existing service provider

    Device Management

    Assign, provision, and manage standard deskphone devices from the Zoom Admin portal

    Global Call Routing

    Setup and manage business hours, after hours, and follow-the-sun call routing

    Auto Attendants

    Define unlimited multi-level auto attendants to efficiently route calls to queues, extensions, and voicemail

    Call Queues

    Powerful queuing capabilities with the ability to define automatic call distribution and queue overflow rules

    Contact Center Integration

    Out-of-the-box integration to popular Contact Center as a Service solutions from Five9 and Twilio Flex

    Music on Hold

    Customize the listening experience for your callers patiently waiting on-hold

    Call Logs

    Track your inbound and outbound calls. View caller name, number, and call duration with timestamps

    Quality Dashboards

    Monitor, troubleshoot, and diagnose Zoom Phone call quality and network issues

    Emergency Calling

    Set enhanced emergency calling location addresses and define optional emergency call intercept and redirect rules

    Single Sign-On

    Use popular SSO solutions to provide secure, easy access to Zoom

    Advanced Analytics

    Monitoring dashboards and call detail reporting give administrators the power to proactively monitor and troubleshoot call quality issues

    Contact sales to get started with Zoom Phone today!

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