Set up your own small business phone system

Handle everyday sales, customer support, and more with Zoom’s reliable, cost-effective cloud phone.

Set up your own small business phone system

A trusted cloud-based phone system for businesses of all sizes

Never miss a call or text

Never miss a call or text

Route inbound calls and SMS messages to the right person at the right time, including after-hours calls to the location of your choice.
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Enjoy easy setup

Enjoy easy setup

Get started with Zoom Phone in as little as minutes and easily port your existing phone numbers or add local, toll-free, or international premium numbers to your plan based on your needs.
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It's not personal - it's business

It's not personal - it's business

Your hard-won customer relationships should live in your business system – not on someone’s cell phone.

Get started with Zoom Phone today

Level up your communications – and your small business – with plans starting as low as $10 a month.

US & Canada Metered

Pay As You Go

  • Unlimited internal calling

  • Metered outbound calling

  • One Management Portal

  • Domestic SMS & MMS

  • US & Canada Number

  • Multiple Device Use

US & Canada Unlimited

Unlimited Regional Calling

  • Unlimited internal calling within US & Canada

  • Unlimited outbound calling

  • One Management Portal

  • Domestic SMS & MMS

  • US & Canada Number

  • Multiple Device Use

  • Optional add-on: unlimited calling to 19 countries

Pro Global Select

Choose from 40+ Countries

  • Unlimited internal calling

  • Unlimited outbound calling

  • Domestic SMS & MMS

  • One management portal

  • US & Canada Number

  • Multiple Device Use

  • Optional add-on: unlimited calling to 19 countries

  • Direct dial number

Tech tips for small businesses

Tech tips for small businesses

How to reach new customers and build a strong base with phone and chat solutions

There are 33.2 million small businesses in the U.S. alone in 2022, according to U.S. Small Business Administration. Organizations with a few hundred employees or less make up 99.9% of businesses across the U.S., and employ nearly half of the country.

These small businesses have to be scrappy. They need to find savvy ways to break out in today’s crowded market — reach new audiences, automate processes and improve efficiencies.

Read more

Professional call handling from any device

Handle customer calls with ease

Handle customer calls with ease

Receive and place calls or SMS messages from anywhere.

  • Assign a delegate to screen or make calls on behalf of another person.
  • Simultaneously ring your mobile number.
  • Scale your text message communications with Team SMS.
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The phone that grows with you

The phone that grows with you

Everything you need to communicate effectively with your customers.

  • View call history, listen to or read transcribed voicemails, and keep your contacts - all within the application instead of on a specific device.
  • Easily add new employees to your plan as you grow.
  • Take advantage of Zoom's reliability and geographic redundancy to support your expansion.
Packages that fit your business

Packages that fit your business

Transparent pricing with no hidden fees.

  • Plans start from just $10 per user per month.
  • Essential features like e911, SMS/MMS, unlimited call recording, and more are bundled into your plan at no additional cost.
  • Mix and match unlimited and metered calling plans to meet the needs of your business.
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Learn more about VoIP phone systems

  • Key features
  • Admin features
  • Why VoIP?
  • Making the switch
  • Consolidate and save
Key features of cloud VoIP phone systems

Key features of cloud VoIP phone systems

Small business VoIP phone services offer a wide range of features useful for smaller organizations. Users can conduct phone calls, video meetings, and conference calls, all through the same platform. Here are a few of the most important business phone features for your small business:

  • Voicemail transcription

  • Recording

  • Virtual phone number

  • Auto attendants

  • SMS messaging

  • Call transfer & forwarding

  • Softphone

  • Call delegation

  • Call routing

  • Listen (Monitor), Whisper, Barge

  • Call queues

  • Integration with business applications like Salesforce or Slack

Powerful features for administrators

Powerful features for administrators

Cloud VoIP phone providers like Zoom Phone have intuitive administration features that allow your staff to easily manage multiple business phone lines. A single, powerful admin panel for Zoom Phone lets managers:

  • Add and remove users

  • Set up and customize auto-receptionists and intelligent call routing

  • Purchase and assign phone numbers

  • Manage emergency calling settings

  • Provision and assign devices, like desk phones, to those who need them

  • View call logs

  • Monitor call quality and usage

  • And much more!

Why VoIP makes sense for small businesses

Why VoIP makes sense for small businesses

VoIP stands for Voice Over Internet Protocol, which refers to technology that allows users to make calls over the internet, rather than through a traditional business phone system.

Most organizations rely on their business phone system to communicate with customers, suppliers, vendors, and other critical partners. Reliable, cost-effective communication is essential for small businesses looking to grow.

VoIP phone service gives small business owners and employees greater flexibility to serve their customers.

Making the switch to a VoIP phone

Making the switch to a VoIP phone

Switching to a small business VoIP phone provider allows owners to stay agile and enhances employees’ ability to work remotely. VoIP is typically a great option for small businesses because your VoIP system can grow with your business over time. You can continually add or remove phone lines simply and inexpensively.

Consolidating communications

Consolidating communications

Relatively small subscriptions to paid business phone systems, video meeting solutions, and internal messaging tools can add up quickly. Consolidating communications on the Zoom platform can help small businesses cut costs. Switching to a single provider can slash monthly bills, while switching to one platform, one provider, and one monthly invoice can notably reduce administration time.

Why choose Zoom as your small business VoIP Phone provider?

Security

Security

Zoom Phone provides secure voice calls across all supported SIP devices, desktop, and mobile clients. Zoom offers Transport Layer Security (TLS) for calls and phone provisioning and Secure Real-Time Transport Protocol (SRTP) for call media. Reliability and server uptime go hand-in-hand with security and are equally important to ensuring continuity for your small business.

Affordability and value

Affordability and value

Some cheap VoIP services offer rock-bottom pricing, but each add-on feature costs extra. What starts out as a low monthly price ends up costing much more once you start adding on necessary features. Zoom Phone includes all your essential features without needing to add on a dozen plan upgrades.

Versatility

Versatility

Not all services offer the same suite of features and device compatibility. Zoom Phone is compatible with a wide range of devices, and offers global coverage. Features like video meetings, voicemail transcription, integrations with business software, and seamless call transferring between devices will help keep your team connected.

Reputation

Reputation

There are many VoIP service providers, but it’s important to find one that you can fully trust. Zoom Phone offers reliability, great customer service, and server stability. But don’t just take it from us – check out reviews from real users on review platforms like G2 and TrustRadius.

Zoom One Logo

Zoom One

Enable modern collaboration with Chat & channels, Phone, Whiteboard, and Meetings in a single offering.

  • Start a phone call or video meeting from a chat message
  • Collaborate on a whiteboard from your desktop or room, and easily share it with others
  • See whether a colleague is available with presence status
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Zoom Phone for Small Business FAQ

VoIP is typically a great option for small businesses. It’s flexible, affordable, and easy to manage. You can easily grow your VoIP network over time as your small business grows. With Zoom Phone, you can add new phone lines through the administration portal quickly and easily, and the phone number is immediately available for calling via the Zoom desktop client or smartphone app.

Going beyond the limits of traditional on-premises telephony enables any small business to adapt to shifting customer demands and employee work styles. With VoIP phone service, you can free yourself from the landline and make or receive calls from virtually anywhere. Your small business VoIP provider manages and maintains your company’s cloud-based business phone system so you don’t need a dedicated IT team to provide VoIP service to your employees.

The process of switching will depend on the size of the business and the complexity of the current telephone system. There are two ways to make the switch: A hybrid model, also known as Bring Your Own Carrier (BYOC), which allows you to keep your existing carrier and slowly migrate to the cloud. A direct switch option. Many small businesses can easily complete a migration to VoIP on their own. For larger firms, or anyone who wants a customized transition plan, Zoom Phone Professional Services offers managed porting and VoIP system setup.

Zoom Phone supports phone number porting, so you can transfer over any existing numbers that you are currently using. You can also get a new business phone number through Zoom Phone if you choose.

No. VoIP services can be used digitally through a software-based softphone, an application on a computer or mobile device. Many businesses choose to use basic USB or Bluetooth headsets combined with softphones to enable hands-free calling in the office. Advanced routing features even allow for calls to go to office phones during the day and cell phones after hours. Employees working from home can easily answer calls on home computers while vacationers can delegate calls to coworkers.

You can use a VoIP phone number on a traditional desktop office phone if you prefer. You can use your existing phone system hardware as long as it’s compatible with VoIP technology, or Zoom Phone Hardware as a Service lets you obtain the latest hardware on a subscription basis, with very low upfront costs.

The setup costs of moving to a small business VoIP system are much lower than setting up a traditional landline system. Legacy on-premises solutions require extensive infrastructure and equipment, which are costly to install and maintain. Business VoIP phone service requires virtually no infrastructure, other than an existing internet connection. You don’t even need to purchase desk phones because you can use any device, such as a smartphone or computer, to make calls.

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