Premier Developer Support
Support plans that provide access to prioritized developer-specific resources.
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Get expert Zoom developer support when you need it.
Technical Resources
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Assistance provided by Zoom development experts across Developer
Relations, Product Management, and Technical Support
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Trained technical personnel that are able to respond to unique development needs, assist with
custom integrations, and address technical Zoom account needs
Priority Support
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Designated support channels with clearly defined hours of operation
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Response turnaround time targets appropriately geared to different levels of business impact and
concerns
Key Areas of Coverage
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Developer enablement, onboarding, training, architectural consultations
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REST API, event subscription & DSS issues resolution
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Break-fix/troubleshooting for integrations, and API & SDK app development assistance
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Marketplace admin support including app submission, release & update guidance
Am I eligible?
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Zoom Pro Plan
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Zoom Business Plan
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Zoom Enterprise Plan
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Education Customer
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Zoom Healthcare Plan
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Zoom ISV
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Existing Developer Support Plan
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Video SDK Developer
Each Zoom account is permitted only one (1) Premier Developer Support plan.
The plan cannot be shared within an account or shared, linked, or co-termed with any other account.
Premier Developer Support Tiers
| Bronze | Silver | Gold | |
|---|---|---|---|
| Monthly Price | $675 | $1,300 | $1,900 |
| Hours of Operation | Business Hours | Business Hours | 24/5 |
| P1 — Service-level impact | 24 hour | 6 hour | 4 hour |
| P2 — Customer-level impact | 48 hour | 12 hour | 8 hour |
| P3 — Scheduled engagement | 72 hour | 24 hour | 16 hour |
|
API & Webhook Notifications zoom.us/status |
Yes | Yes | Yes |
| Online Documentation & DevForum Access | Yes | Yes | Yes |
Phone support available only for Business, Enterprise, and Education customers.
Connect with Zoom to learn more about Premier Developer Support
