Premier Developer Support

Support plans that provide access to prioritized developer-specific resources.

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Get expert Zoom developer support when you need it.

Technical Resources

  • Assistance provided by Zoom development experts across Developer Relations, Product Management, and Technical Support
  • Trained technical personnel that are able to respond to unique development needs, assist with custom integrations, and address technical Zoom account needs

Priority Support

  • Designated support channels with clearly defined hours of operation
  • Response turnaround time targets appropriately geared to different levels of business impact and concerns

Key Areas of Coverage

  • Developer enablement, onboarding, training, architectural consultations
  • REST API, event subscription & DSS issues resolution
  • Break-fix/troubleshooting for integrations, and API & SDK app development assistance
  • Marketplace admin support including app submission, release & update guidance

Am I eligible?

  • Zoom Pro Plan
  • Zoom Business Plan
  • Zoom Enterprise Plan
  • Education Customer
  • Zoom Healthcare Plan
  • Zoom ISV
  • Existing Developer Support Plan
  • Video SDK Developer

Each Zoom account is permitted only one (1) Premier Developer Support plan.
The plan cannot be shared within an account or shared, linked, or co-termed with any other account.

Premier Developer Support Tiers

Developer Bronze Silver Gold
Monthly Price Free $675 $1,300 $1,900
Hours of Operation Business Hours Business Hours Business Hours 24/7
P1 — Service-level impact N/A 24 hour 6 hour 4 hour
P2 — Customer-level impact N/A 48 hour 12 hour 8 hour
P3 — Scheduled engagement N/A 72 hour 24 hour 16 hour

API & Webhook Notifications

zoom.us/status

Yes Yes Yes Yes
Online Documentation & DevForum Access Yes Yes Yes Yes

Phone support available only for Business, Enterprise, and Education customers.

Zoom Help Center

Connect with Zoom to learn more about Premier Developer Support

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