Improve your support agents’ performance and engagement
Track and optimize your customer service teams with Workforce Management. Increase agent proficiency through AI-powered coaching with Quality Management – all within a single product suite.
Workforce Management
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Deploy the right agents at the right time
Leverage key planning data directly from Zoom Contact Center to accurately estimate agent headcount for scheduling, better predict agent workload, and help businesses react in real-time.
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Goodbye administration, hello AI
Replace the arduous and time-consuming hours spent in confusing spreadsheets with the power of automation across forecasting (predictive models using machine learning), scheduling, and intraday management.
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Improve agent engagement
Use forecasting capabilities to predict agent workloads and help prevent burnout. Agents are also empowered with more flexibility and ownership over their schedules such as requesting vacation time.
Zoom for CX
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Integrate directly with Zoom Contact Center
Connect Workforce Engagement Management to Zoom Contact Center to leverage key planning data.
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Engaged employees lead to a better CX
Workforce Engagement Management contributes to a more engaged and motivated workforce at the manager and individual level by improving overall agent quality of life and optimizing support team efficiencies.
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A single, unified platform
Zoom’s suite of customer experience solutions helps businesses solve their biggest challenges across customer satisfaction and retention, agent experience and turnover, and business performance and profitability.
Want a deeper dive into Workforce Engagement Management?
Click below to learn more about how to ensure that your contact center is equipped with the right number of agents at the right times to meet customer demands.
Get started today
Talk to a Zoom expert to learn more about the benefits of Workforce Engagement Management.
