Improve your support agents’ performance and engagement
Track and optimize your customer service teams with Workforce Management. Increase agent proficiency through AI-powered coaching with Quality Management – all within a single product suite.
Zoom for CX
Integrate directly with Zoom Contact Center
Connect Workforce Engagement Management to Zoom Contact Center to leverage key planning data.
Engaged employees lead to a better CX
Workforce Engagement Management contributes to a more engaged and motivated workforce at the manager and individual level by improving overall agent quality of life and optimizing support team efficiencies.
A single, unified platform
Zoom’s suite of customer experience solutions helps businesses solve their biggest challenges across customer satisfaction and retention, agent experience and turnover, and business performance and profitability.
Want a deeper dive into Workforce Engagement Management?
Click below to learn more about how to ensure that your contact center is equipped with the right number of agents at the right times to meet customer demands.
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Talk to a Zoom expert to learn more about the benefits of Workforce Engagement Management.