Zoom Contact Center - Cloud Contact Center Software

    Omnichannel Contact Center System

    Zoom Contact Center is an omnichannel cloud contact center solution that’s optimized for video and integrated right into the same Zoom experience.

    Zoom Contact Center - Cloud Contact Center Software

    Omnichannel Contact Center System

    Zoom Contact Center is an omnichannel cloud contact center solution that’s optimized for video and integrated right into the same Zoom experience.

    Deliver a better customer experience

    Do you need a contact center solution?

    A video-optimized contact center software can improve your customer service performance, simplify your business operations, and elevate your customer experiences.

    See where you stand

    The benefits of unified communications + contact center

    According to Metrigy research, an integrated unified communications and contact center solution helps organizations improve agent efficiency, deliver new services, and provide a premium customer experience.

    Download the White Paper

    Simple agent and supervisor experiences

    For all Zoom Contact Center agents and call center supervisors, the call handling experience is part of the same Zoom client.

    • Empower contact center employees

      Enable immediate productivity by adding agent and supervisor capabilities to their existing Zoom client.

    • Minimize IT complexity

      With no need to deploy additional software, simply configure your contact center settings in the Zoom Admin console. Using the same Zoom application also optimizes your IT footprint.

    • Stay connected

      Communicate with and support customers no matter where your teams work.

    Request a demo

    Cloud contact center software built for flexibility and efficiency

    Build with ease using the visual IVR system designer Build with ease using the visual IVR system

    Provision phone numbers and program a contact center flow in minutes using drag-and-drop modules in the interactive voice response designer. No coding is required! Automate your customer service and sales interactions with automatic speech recognition, recordings, and text to speech.

    Organize your call agents using skills and proficiencies Organize your agents using skills and proficiencies

    Create skills or categories of skills for individual contact center agents to help plan and route calls, chat, and SMS from customers to the right person at the right time. Measure proficiency of each individual agent’s skills as part of the agent profile.

    Align call agent resources with routing groups and queues Align agent resources with call routing groups and queues

    Design your contact center for efficiency. Create queues as destinations in the interactive voice response designer with the correct call routing group to make sure you always have the right business requirements in place to answer your customer calls.

    Measure and improve call center performance using analytics Measure and improve call center performance with analytics

    You only improve what you measure. Using a combination of real-time and historical data, contact center supervisors can optimize the outcomes of their customer service and sales interactions.

    Easily integrate Zoom Contact Center

    With cloud contact center software, your customers can start the conversation from the digital channel of their choice, like a website, application, or even a phone call, and add video if needed.

    • Design your customer experience

      Customize your contact center service using the Zoom Admin console and the same Zoom client for Contact Center Agent and Supervisor workflows.

    • Integrate Zoom Contact Center

      With only a few lines of JavaScript, add Zoom Contact Center into your existing application or website. You can also integrate data from third-party systems like Salesforce to help provide call center agents with the most up-to-date information.

    • Delight your customers

      Exceed customer expectations and make engagement easy from their digital presence of choice. Whether that’s over the phone, via a webchat on your website, or via video, you can meet your customers where they are with call center software.

    discover the zoom contact center benefits

    Contact our team today

    Connect with a Zoom expert today to improve your customer service performance, and experience the benefits of introducing a video-optimized cloud contact center software solution.

    Learn more about Zoom’s Cloud Contact Center System

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