Omnichannel Contact Center System
Zoom Contact Center is an omnichannel cloud contact center solution that’s optimized for video and integrated right into the same Zoom experience.
Omnichannel Contact Center System
Zoom Contact Center is an omnichannel cloud contact center solution that’s optimized for video and integrated right into the same Zoom experience.
Deliver a better customer experience
Do you need a contact center solution?
A video-optimized contact center software can improve your customer service performance, simplify your business operations, and elevate your customer experiences.
See where you standThe benefits of unified communications + contact center
According to Metrigy research, an integrated unified communications and contact center solution helps organizations improve agent efficiency, deliver new services, and provide a premium customer experience.
Download the White Paper
Simple agent and supervisor experiences
For all Zoom Contact Center agents and call center supervisors, the call handling experience is part of the same Zoom client.
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Empower contact center employees
Enable immediate productivity by adding agent and supervisor capabilities to their existing Zoom client.
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Minimize IT complexity
With no need to deploy additional software, simply configure your contact center settings in the Zoom Admin console. Using the same Zoom application also optimizes your IT footprint.
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Stay connected
Communicate with and support customers no matter where your teams work.
Cloud contact center software built for flexibility and efficiency
Build with ease using the visual IVR system
Provision phone numbers and program a contact center flow in minutes using drag-and-drop modules in the interactive voice response designer. No coding is required! Automate your customer service and sales interactions with automatic speech recognition, recordings, and text to speech.
Organize your agents using skills and proficiencies
Create skills or categories of skills for individual contact center agents to help plan and route calls, chat, and SMS from customers to the right person at the right time. Measure proficiency of each individual agent’s skills as part of the agent profile.
Align agent resources with call routing groups and queues
Design your contact center for efficiency. Create queues as destinations in the interactive voice response designer with the correct call routing group to make sure you always have the right business requirements in place to answer your customer calls.
Measure and improve call center performance with analytics
You only improve what you measure. Using a combination of real-time and historical data, contact center supervisors can optimize the outcomes of their customer service and sales interactions.
Easily integrate Zoom Contact Center
With cloud contact center software, your customers can start the conversation from the digital channel of their choice, like a website, application, or even a phone call, and add video if needed.
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Design your customer experience
Customize your contact center service using the Zoom Admin console and the same Zoom client for Contact Center Agent and Supervisor workflows.
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Integrate Zoom Contact Center
With only a few lines of JavaScript, add Zoom Contact Center into your existing application or website. You can also integrate data from third-party systems like Salesforce to help provide call center agents with the most up-to-date information.
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Delight your customers
Exceed customer expectations and make engagement easy from their digital presence of choice. Whether that’s over the phone, via a webchat on your website, or via video, you can meet your customers where they are with call center software.
Contact our team today
Connect with a Zoom expert today to improve your customer service performance, and experience the benefits of introducing a video-optimized cloud contact center software solution.
