Omnichannel Contact Center System
Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized responses to their customers on the trusted Zoom platform.
Deliver a better customer experience
Is your contact center solution meeting your needs?
An easy-to-use contact center platform can improve your call center performance, simplify your business operations, and elevate your customer experiences.
The benefits of unified communications + contact center
According to Metrigy, 75% of business, CX, and IT leaders say having integrated user interfaces for call center and internal collaboration is a must have.
Simple experiences that drive customer loyalty
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Improve agent productivity
Reduce calls to your agents and empower your customers to get answers on their own with an intelligent chatbot ai.
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Reach experts quickly
Connect agents to customers and in-house experts from one intuitive tool.
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Build closer customer relationships
Provide a more personalized and interactive customer engagement using video with screen share, file share and chat.
Cloud contact center software built for flexibility and efficiency
Build with ease using the visual IVR system
Provision phone numbers and program a contact center flow in minutes using drag-and-drop modules in our no-code interactive voice response designer. Automate customer engagement with automatic speech recognition, recordings, and text to speech.
Use agent skills to improve your CSAT score
Easily create skills, categories of skills, and proficiency levels for individual contact center agents. Route calls, chat, and SMS from customers to the right agent, and improve your first contact resolution and CSAT score.
Design your contact center for efficiency
Create call routing profiles and assign them to your queues in the no-code IVR designer, to ensure your customers are routed to the most qualified set of agents, on the first try.
Measure and improve call center performance with analytics
A comprehensive dashboard for real-time and historical reporting with built-in analytics, provide clear insights that help supervisors improve agent performance and customer engagement.
Intelligent customer self-service and routing
With cloud contact center software, you can reduce call load and provide instant and accurate resolution 24/7.
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Reduce call volume
Provide highly specific responses to your customers with an intelligent chatbot ai, and let your agents focus on higher value calls.
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Improve first contact resolution
Match your customers to the right agent based on unique customer attributes and advanced agent skills and proficiency-based routing.
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Boost your CSAT score
Our omnichannel call center software can precisely route customers with the right context so the agent can seamlessly take over where the chatbot ai left off.
Contact Sales
Connect with a Zoom expert today to improve your call center performance, and experience the benefits of a combined unified communications and cloud contact center software solution.
