Zoom Contact Center is an omnichannel contact center solution that’s optimized for video and integrated right into the same Zoom experience.
Your customers want a better experience
Do you need a contact center solution?
A video-optimized contact center can simplify your business operations and elevate your customers’ experiences.See where you stand
The benefits of unified communications + contact center
According to Metrigy research, an integrated unified communications and contact center solution helps organizations improve agent efficiency, deliver new services, and provide a premium customer experience.Download the White Paper
Simple agent and supervisor experiences
For all Zoom Contact Center agents and supervisors, the call handling experience is part of the same Zoom client.
Empower contact center employees
Enable immediate productivity by adding agent and supervisor capabilities to their existing Zoom client.
Minimize IT complexity
With no need to deploy additional software, simply configure settings in the Zoom Admin console. Using the same Zoom application also optimizes your IT footprint.
Communicate with and support customers no matter where your teams work.
Easily integrate Zoom Contact Center
End customers can start the conversation from the digital channel of their choice, like a website, application, or even a phone call, and add video if needed.
Design your customer experience
Customize your service using the Zoom Admin console and the same Zoom client for Contact Center Agent and Supervisor workflows.
Integrate Zoom Contact Center
Delight your customers
Make engagement easy from their digital presence of choice. Whether that’s over the phone, via a webchat on your website, or via video, meet your customers where they are.
Connect with a Zoom expert today to realize the benefits of a video-optimized contact center.