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Omnichannel Contact Center System

Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized responses to their customers on the trusted Zoom platform.

Deliver a better customer experience

Is your contact center solution meeting your needs?

An easy-to-use contact center platform can improve your call center performance, simplify your business operations, and elevate your customer experiences.

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The benefits of unified communications + contact center

According to Metrigy, 75% of business, CX, and IT leaders say having integrated user interfaces for call center and internal collaboration is a must have.

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Simple experiences that drive customer loyalty

Simple experiences that drive customer loyalty

  • Improve agent productivity

    Reduce calls to your agents and empower your customers to get answers on their own with an intelligent chatbot ai.

  • Reach experts quickly

    Connect agents to customers and in-house experts from one intuitive tool.

  • Build closer customer relationships

    Provide a more personalized and interactive customer engagement using video with screen share, file share and chat.

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Cloud contact center software built for flexibility and efficiency

Build with ease using the visual IVR system

Provision phone numbers and program a contact center flow in minutes using drag-and-drop modules in our no-code interactive voice response designer. Automate customer engagement with automatic speech recognition, recordings, and text to speech.

Learn more about using the IVR system

Use agent skills to improve your CSAT score

Use agent skills to improve your CSAT score

Easily create skills, categories of skills, and proficiency levels for individual contact center agents. Route calls, chat, and SMS from customers to the right agent, and improve your first contact resolution and CSAT score.

Learn more about agent skills

Design your contact center for efficiency

Design your contact center for efficiency

Create call routing profiles and assign them to your queues in the no-code IVR designer, to ensure your customers are routed to the most qualified set of agents, on the first try.

Learn more about call routing rules

Measure and improve call center performance with analytics

Measure and improve call center performance with analytics

A comprehensive dashboard for real-time and historical reporting with built-in analytics, provide clear insights that help supervisors improve agent performance and customer engagement.

Learn more about Contact Center analytics

Intelligent customer self-service and routing

Intelligent customer self-service and routing

With cloud contact center software, you can reduce call load and provide instant and accurate resolution 24/7.

  • Reduce call volume

    Provide highly specific responses to your customers with an intelligent chatbot ai, and let your agents focus on higher value calls.

  • Improve first contact resolution

    Match your customers to the right agent based on unique customer attributes and advanced agent skills and proficiency-based routing.

  • Boost your CSAT score

    Our omnichannel call center software can precisely route customers with the right context so the agent can seamlessly take over where the chatbot ai left off.

Discover the benefits of CCaaS

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Connect with a Zoom expert today to improve your call center performance, and experience the benefits of a combined unified communications and cloud contact center software solution.

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