Omnichannel Contact Center
Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that drive loyalty.

Provide intelligent self-service with Zoom Virtual Agent
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Boost your CSAT score
Our chatbot AI accurately understands what your customers are asking, regardless of how it’s worded
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Improve first-contact resolution
Provide highly specific responses by integrating with your CRM, e-commerce systems, and all your company’s source of truth content
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Drive faster resolution
Seamless handoff with chat history so agents can efficiently take over where the AI chatbot left off
The benefits of unified communications + contact center
According to Metrigy, 75% of business, CX, and IT leaders say having integrated user interfaces for call center and internal collaboration is a must have.
One intuitive experience to connect with customers and colleagues
- Empower agents with one app for customer engagement and real-time access to back-office experts
- Improve responsiveness and remove the silos between your call center and the rest of your organization
- Reduce cost and complexity with one easy-to-use administration portal for contact center and collaboration tools

Solve issues faster and more efficiently with a video-optimized CCaaS
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Drive customer loyalty
Provide high-touch personalized customer engagement with a rich video meeting experience
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Engage with your customers in new ways
Agents can easily elevate a chat or voice interaction to a video call to improve the customer interaction
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Improve agent experience
Use screen share, file share, and chat to solve queries quickly and efficiently

Redefine customer engagement with a unique video room experience
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Personalize your customer journey
Create personalized waiting room experiences that match your customer’s unique reason for calling
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Create a more efficient customer engagement
Allow your customers to begin to “self-serve” before the agent joins the call
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Encourage new opportunities
Display customized media-rich content to inform, educate and inspire your customers

Gain insights to optimize your contact center performance
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Optimize contact center efficiency
Receive alerts of your KPIs with a comprehensive dashboard for real-time and historical reporting
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Improve customer satisfaction
Manage, monitor, and measure agent productivity and customer service levels
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Proactively make improvements
Monitor activity in real-time for your queues, agents, current interactions, active calls, duration, average hold time, and more
Experience Zoom Contact Center
Connect with a Zoom expert today and experience the benefits of a cloud contact center solution.
