How Machine Learning Can Improve the Customer Experience
Download our latest report from Harvard Business Review for insights on ways to improve the customer experience and your bottom line. In this report, you’ll find seven applications where businesses can implement machine learning to transform the customer experience.
Develop your best CX strategy yet.
Delight your customers with prompt, efficient, personalized experiences
Provide 24/7 intelligent conversational self-service to resolve customer issues fast. When a human touch is needed, connect customers to the most qualified agent with the relevant details the agent needs to provide quick resolution.
Happy agents, happy customers
Give your agents all the tools they need to successfully help customers.
Empower agents to resolve issues and concerns quickly with an intuitive user experience, easily accessible information, integrated business applications, omnichannel capabilities, and in-house subject matter experts just a click away.
Make impactful improvements
Optimize resources and reduce wait times.
Reduce integration costs with technology that works together seamlessly, while gaining insights into performance and experience that can help lower costs and improve CSAT.
“Zoom Contact Center has all the features our business needs. It allows us to reach subscribers in a variety of ways, and as a customer-focused organization, that’s critical.”
New survey shows consumers aren’t getting what they want from customer support
Learn what technology and support channels your customers prefer and how your company can better meet their expectations to drive loyalty and growth.
AI for customer service: how to improve CX beyond chatbots
Chatbots have become practically synonymous with AI for customer service. But the options to use AI for customer service extend far beyond a typical chatbot.
Zoom Contact Center: Welcome to the Modern Help Desk
See how Zoom Contact Center delivers engaging customer experiences.
Meet Zoom Virtual Agent
Zoom’s intelligent conversational AI and chatbot solution helps businesses connect and communicate with their customers at scale more efficiently, while delivering highly personalized experiences.
So long scheduling nightmares: Meet your new contact center WFM solution
Scheduling agents and preventing burnout can be challenging, but Zoom’s new workforce management solution is here to help.
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How to increase agent productivity and improve the customer experience
Siloed teams can lead to friction. Unify your staff with a cloud platform that increases customer satisfaction and loyalty.
Improving sales with a modern cloud contact center platform
Learn how to provide prompt, efficient, and highly personalized customer experiences that accelerate your sales cycle.
Ready to take your customer experience to the next level?
Find the right plan for your business or contact our sales team for additional information