Empowering mental wellness: TheShareCo’s revolutionary journey with Zoom Video SDK

In the dynamic landscape of mental health support, TheShareCo is a trailblazer, redefining the way therapy is accessed, experienced, and delivered. As the creator of Share™, an innovative online counseling app, TheShareCo aims to make therapy affordable, accessible, and free from stigma, ensuring mental well-being is just a click away.

TheShareCo’s vision unveiled

To meet the growing needs for affordable and readily-accessible mental health support, TheShareCo launched its groundbreaking solution — Share™, an on-demand counseling app offering 24×7 access to a network of more than 200 therapists. 

Founder and CEO of TheShareCo, Tan Han Sing, shared insights into the motivation behind Share™. “During the pandemic, we observed the hardships faced by individuals — students, parents, and working adults — who were deprived of the activities that contribute to their well-being. In alignment with Zoom’s philosophy of connecting people during challenging times, we explored solutions that could yield meaningful, mental health-specific outcomes, and Share™ was conceived.”

The ShareCo chooses Zoom for seamless integration

In the pursuit of providing high-quality, face-to-face online therapy, TheShareCo initially explored several video programmable API options that led to setbacks in development time. Challenges with the previous provider encompassed technological gaps, complex pricing structures, and inadequate support.

Zoom Video SDK enhances user experience and operational efficiency

With the integration of Zoom Video SDK, TheShareCo has transformed the online therapy experience for users. The platform’s layout customisation flexibility allowed the creation of an environment that mimics face-to-face sessions, with a focus on the main video feed while providing easy access to essential tools. The SDK has proven instrumental in achieving reliable audio and video quality, crucial for maintaining the effectiveness of online therapy.

Clients experience the benefits of new efficiencies

Before launching the Share app, it was not uncommon for clients to wait days or weeks before connecting with a therapist. But with modern technology, the app’s user-friendly interface allows clients to specify their preferences and connect with a therapist within a minute, setting a record of 15 seconds for the fastest connection.

Tan emphasized, “On-demand 24×7 has to take center stage, and Share™ addresses it seamlessly.” 

Operational efficiency has also been significantly impacted by Zoom Video SDK, enabling Share™ to offer services across a wide range of devices and channels. The recent introduction of ShareExpress, a browser-based counterpart, allows clients to access services without installing the Share™ app,  further expanding the platform’s reach.

Online therapy becomes as effective as in-person sessions

While recognising that online therapy may not replace all face-to-face sessions, TheShareCo strives to bridge the gap effectively. Built-in tools provided by Zoom Video SDK, including annotation, screen sharing, and chat, contribute to making online therapy sessions as effective as in-person sessions. These tools facilitate the exchange of materials, recording of sessions, and updating of case notes, enabling a seamless therapeutic process.

Addressing mental health challenges on a global scale through ongoing innovation

Looking ahead, TheShareCo plans to leverage Zoom Video SDK transcription services so therapists can focus on their core competency instead of transcribing sessions. The platform is also poised to introduce group therapy sessions and supervision services, further enhancing the diversity of offerings and accessibility. 

The platform’s commitment to innovation extends beyond conventional therapy. By developing an AI self-help alternative or  “virtual buddy therapist,” the company aims to revolutionize the mental health space globally.

With the Singapore government’s commitment to mental health awareness, TheShareCo envisions a future where mental well-being is prioritized, and stigmatization diminishes. In collaboration with Zoom Video SDK, TheShareCo aims to actively engage stakeholders and practitioners, making mental health support more accessible, affordable, and available on-demand, 24×7.