Contact Center Global Coverage

We are available globally, with native telephony service in 30 countries and expanding.

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Single experience for UCaaS and CCaaS

Seamlessly connect agents with back-office experts to improve first contact resolution.

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Conversational AI Chatbot

Provide instant and accurate resolution 24/7 and reduce call load with Zoom Virtual Agent.

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Video Engagement

Engage with customers in new ways and solve issues faster and more efficiently.

Find availability in your country

Select your country to see what is included.

Select a country
  • Australia
  • Austria
  • Belgium
  • Canada
  • Croatia
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Ireland
  • Israel
  • Italy
  • Lithuania
  • Luxembourg
  • Mexico
  • Netherlands
  • New Zealand
  • Norway
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • South Africa
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom
  • United States
Australia
  • Voice BYOC, Toll Free Numbers, Virtual Service Numbers
  • Messaging Chat, SMS
  • Video
Austria
  • Voice BYOC, Virtual Service Numbers
  • Messaging Chat
  • Video
Belgium
  • Voice BYOC, Virtual Service Numbers
  • Messaging Chat
  • Video
Canada
  • Voice BYOC, Toll Free Numbers, Virtual Service Numbers
  • Messaging Chat, SMS
  • Video
Croatia
  • Voice BYOC, Toll Free Numbers, Virtual Service Numbers
  • Messaging Chat
  • Video
Czech Republic
  • Voice BYOC, Toll Free Numbers, Virtual Service Numbers
  • Messaging Chat
  • Video
Denmark
  • Voice BYOC, Toll Free Numbers, Virtual Service Numbers
  • Messaging Chat
  • Video
Estonia
  • Voice BYOC, Virtual Service Numbers
  • Messaging Chat
  • Video
Finland
  • Voice BYOC, Toll Free Numbers, Virtual Service Numbers
  • Messaging Chat
  • Video
France
  • Voice BYOC, Virtual Service Numbers
  • Messaging Chat
  • Video
Germany
  • Voice BYOC, Virtual Service Numbers
  • Messaging Chat
  • Video
Greece
  • Voice BYOC, Toll Free Numbers, Virtual Service Numbers
  • Messaging Chat
  • Video
Hungary
  • Voice BYOC, Toll Free Numbers, Virtual Service Numbers
  • Messaging Chat
  • Video
Ireland
  • Voice BYOC, Toll Free Numbers, Virtual Service Numbers
  • Messaging Chat
  • Video
Israel
  • Voice BYOC, Toll Free Numbers
  • Messaging Chat
  • Video
Italy
  • Voice BYOC, Virtual Service Numbers
  • Messaging Chat
  • Video
Lithuania
  • Voice BYOC, Toll Free Numbers, Virtual Service Numbers
  • Messaging Chat, SMS
  • Video
Luxembourg
  • Voice BYOC, Toll Free Numbers, Virtual Service Numbers
  • Messaging Chat
  • Video
Mexico
  • Voice BYOC, Toll Free Numbers
  • Messaging Chat
  • Video
Netherlands
  • Voice BYOC, Toll Free Numbers, Virtual Service Numbers
  • Messaging Chat
  • Video
New Zealand
  • Voice BYOC, Toll Free Numbers, Virtual Service Numbers
  • Messaging Chat
  • Video
Norway
  • Voice BYOC, Virtual Service Numbers
  • Messaging Chat
  • Video
Poland
  • Voice BYOC, Toll Free Numbers, Virtual Service Numbers
  • Messaging Chat
  • Video
Portugal
  • Voice BYOC, Virtual Service Numbers
  • Messaging Chat
  • Video
Romania
  • Voice BYOC, Toll Free Numbers, Virtual Service Numbers
  • Messaging Chat
  • Video
Slovakia
  • Voice BYOC, Toll Free Numbers, Virtual Service Numbers
  • Messaging Chat
  • Video
Slovenia
  • Voice BYOC, Toll Free Numbers, Virtual Service Numbers
  • Messaging Chat
  • Video
South Africa
  • Voice BYOC, Toll Free Numbers, Virtual Service Numbers
  • Messaging Chat
  • Video
Spain
  • Spain BYOC, Toll Free Numbers, Virtual Service Numbers
  • Messaging Chat
  • Video
Sweden
  • Voice BYOC, Toll Free Numbers, Virtual Service Numbers
  • Messaging Chat
  • Video
Switzerland
  • Voice BYOC, Toll Free Numbers, Virtual Service Numbers
  • Messaging Chat
  • Video
United Kingdom
  • United Kingdom BYOC, Toll Free Numbers, Virtual Service Numbers
  • Messaging Chat
  • Video
United States
  • Voice BYOC, Toll Free Numbers, Virtual Service Numbers
  • Messaging Chat, SMS
  • Video
  North America EMEA Asia-Pacific Latin America
Voice        
BYOC
Toll Free Number Canada, Mexico, United States Croatia, Czech Republic, Denmark, Finland, Greece, Hungary, Ireland, Lithuania, Luxembourg, Netherlands, Poland, Romania, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, United Kingdom Australia, Israel, New Zealand -
Virtual Service Number Canada, United States Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, United Kingdom Australia, New Zealand -
Messaging        
Chat
SMS Canada, United States - Australia -
Video

See what’s available around the globe:

BYOC
Toll Free Numbers
Virtual Service Numbers
Messaging (Chat & SMS)
Video
See what’s available around the globe: BYOC See what’s available around the globe: Toll Free Numbers See what’s available around the globe: Virtual Service Numbers See what’s available around the globe: Video

Frequently asked questions

A Global Native Phone Number SKU is necessary to purchase numbers.

A rate card for each type of phone number will define the phone number monthly recurring charge and usage metered rates for each country. Per number MRC & per minute charge rates contribute towards annual commit.

KYC (know your customer) documentation may be required to purchase phone numbers in certain countries.

A virtual phone number is a working telephone number that is not tied to any physical location or device. Calls to a virtual number can be set up to route to mobile devices, physical office phones, software-based “softphones” on computers, and even other phone numbers.

The technology used to host virtual numbers is called Voice over Internet Protocol, or VoIP. VoIP is a virtual phone service technology that routes phone calls over the internet while allowing its users to interact with users on standard telephones. VoIP calls can be made from internet-connected computers.

Please contact us to discuss your needs.

Zoom Contact Center and Zoom Phone are two completely separate solutions. Zoom Contact Center is an omnichannel contact center solution that is optimized for video and integrated right into the same Zoom experience. Zoom Contact Center brings unified communications together with contact center capabilities. Zoom Contact Center can operate as a standalone customer experience or integrate into an existing digital presence like a website.

Yes. Please contact us to discuss your needs.