Contact Center Global Coverage
We are available globally, with native telephony service in 30 countries and expanding.
Single experience for UCaaS and CCaaS
Seamlessly connect agents with back-office experts to improve first contact resolution.
Conversational AI Chatbot
Provide instant and accurate resolution 24/7 and reduce call load with Zoom Virtual Agent.
Video Engagement
Engage with customers in new ways and solve issues faster and more efficiently.
Find availability in your country
Select your country to see what is included.
- Australia
- Austria
- Belgium
- Canada
- Croatia
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Ireland
- Italy
- Lithuania
- Luxembourg
- Netherlands
- New Zealand
- Norway
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain
- Sweden
- Switzerland
- United Kingdom
- United States
- Voice BYOC, Toll Free Numbers, Virtual Service Numbers
- Messaging Chat, SMS
- Video
- Voice BYOC, Virtual Service Numbers
- Messaging Chat
- Video
- Voice BYOC, Virtual Service Numbers
- Messaging Chat
- Video
- Voice BYOC, Toll Free Numbers, Virtual Service Numbers
- Messaging Chat, SMS
- Video
- Voice BYOC, Toll Free Numbers, Virtual Service Numbers
- Messaging Chat
- Video
- Voice BYOC, Toll Free Numbers, Virtual Service Numbers
- Messaging Chat
- Video
- Voice BYOC, Toll Free Numbers, Virtual Service Numbers
- Messaging Chat
- Video
- Voice BYOC, Virtual Service Numbers
- Messaging Chat
- Video
- Voice BYOC, Toll Free Numbers, Virtual Service Numbers
- Messaging Chat
- Video
- Voice BYOC, Virtual Service Numbers
- Messaging Chat
- Video
- Voice BYOC, Virtual Service Numbers
- Messaging Chat
- Video
- Voice BYOC, Toll Free Numbers, Virtual Service Numbers
- Messaging Chat
- Video
- Voice BYOC, Toll Free Numbers, Virtual Service Numbers
- Messaging Chat
- Video
- Voice BYOC, Toll Free Numbers, Virtual Service Numbers
- Messaging Chat
- Video
- Voice BYOC, Virtual Service Numbers
- Messaging Chat
- Video
- Voice BYOC, Toll Free Numbers, Virtual Service Numbers
- Messaging Chat, SMS
- Video
- Voice BYOC, Toll Free Numbers, Virtual Service Numbers
- Messaging Chat
- Video
- Voice BYOC, Toll Free Numbers, Virtual Service Numbers
- Messaging Chat
- Video
- Voice BYOC, Toll Free Numbers, Virtual Service Numbers
- Messaging Chat
- Video
- Voice BYOC, Virtual Service Numbers
- Messaging Chat
- Video
- Voice BYOC, Toll Free Numbers, Virtual Service Numbers
- Messaging Chat
- Video
- Voice BYOC, Virtual Service Numbers
- Messaging Chat
- Video
- Voice BYOC, Toll Free Numbers, Virtual Service Numbers
- Messaging Chat
- Video
- Voice BYOC, Toll Free Numbers, Virtual Service Numbers
- Messaging Chat
- Video
- Voice BYOC, Toll Free Numbers, Virtual Service Numbers
- Messaging Chat
- Video
- Spain BYOC, Toll Free Numbers, Virtual Service Numbers
- Messaging Chat
- Video
- Voice BYOC, Toll Free Numbers, Virtual Service Numbers
- Messaging Chat
- Video
- Voice BYOC, Toll Free Numbers, Virtual Service Numbers
- Messaging Chat
- Video
- United Kingdom BYOC, Toll Free Numbers, Virtual Service Numbers
- Messaging Chat
- Video
- Voice BYOC, Toll Free Numbers, Virtual Service Numbers
- Messaging Chat, SMS
- Video
| North America | EMEA | Asia-Pacific | Latin America | |
|---|---|---|---|---|
| Voice | ||||
| BYOC |  |
|
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| Toll Free Number | Canada, United States | Croatia, Czech Republic, Denmark, Finland, Greece, Hungary, Ireland, Lithuania, Luxembourg, Netherlands, Poland, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom | Australia, New Zealand | - |
| Virtual Service Number | Canada, United States | Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom | Australia, New Zealand | - |
| Messaging | ||||
| Chat | |
|
|
|
| SMS | Canada, United States | - | Australia | - |
| Video | |
|
|
|
See what’s available around the globe:
Related resources
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Frequently asked questions
A Global Native Phone Number SKU is necessary to purchase numbers.
A rate card for each type of phone number will define the phone number monthly recurring charge and usage metered rates for each country. Per number MRC & per minute charge rates contribute towards annual commit.
KYC (know your customer) documentation may be required to purchase phone numbers in certain countries.
A virtual phone number is a working telephone number that is not tied to any physical location or device. Calls to a virtual number can be set up to route to mobile devices, physical office phones, software-based “softphones” on computers, and even other phone numbers.
The technology used to host virtual numbers is called Voice over Internet Protocol, or VoIP. VoIP is a virtual phone service technology that routes phone calls over the internet while allowing its users to interact with users on standard telephones. VoIP calls can be made from internet-connected computers.
Please contact us to discuss your needs.
Zoom Contact Center and Zoom Phone are two completely separate solutions. Zoom Contact Center is an omnichannel contact center solution that is optimized for video and integrated right into the same Zoom experience. Zoom Contact Center brings unified communications together with contact center capabilities. Zoom Contact Center can operate as a standalone customer experience or integrate into an existing digital presence like a website.
Yes. Please contact us to discuss your needs.