Santamarina + Steta establishes reliable client services with Zoom’s flexible solutions

As one of Mexico’s leading law firms, Santamarina + Steta takes pride in delivering meaningful client services through the use of cutting-edge technology. In fact, team members believe that technology has “brought us closer — not only to our clients but to ourselves.” 

From intellectual property to labor and employment to private equity and venture capital, the firm’s breadth of expertise required they work with a unified communications platform that’s just as flexible and agile as they are. That’s when they found Zoom.

Service clients wherever, whenever

“We provide legal support to companies of all types and sizes, including entrepreneurs or anyone with a legal need,” said Heriberto Garza, partner at Santamarina + Steta. This scale tasked the firm with finding a platform that could meet a diverse set of needs. 

“We started downloading from the cloud and also integrating the video conferencing. After that came the phone service,” Heriberto noted.

Heriberto soon discovered that unified communications provided the simplicity and support his organization needed. “We found that these greatly simplified the help and support that was needed because there was only one option for all. So, we didn’t need different suppliers or technologies.”

Our platform’s flexibility is another selling point for Heriberto. “Zoom allows you to walk out of a room and continue a meeting on your phone or vice versa. Or, you can be outside on your phone, taking a call through the Zoom app, and when you get back to your desk you can automatically continue exactly where you left off.”

Interoperability reigns supreme 

By modernizing the way they work, Santamarina + Steta has been able to improve both employee engagement and its competitive edge. 

As Heriberto noted, “The way everyone participates in the room has changed considerably. Now, you don’t have to take your laptop to be active in a video conference. Instead, you can use the conference room’s display.”

Santamarina + Steta’s implementation of Zoom Phone gave them the freedom to manage certain rules and policies as they pleased. As Heriberto stated, “When we got the phone service, it was like the cherry on top because we got to integrate everything in this dynamic. This allowed us to manage ourselves under our own practices, rules, and policies. And that gave us a huge advantage against our competitors and any other service provider that depends on other dynamics.”

The firm has also remained nimble by taking advantage of Zoom’s interoperability, finding ways to use the platform even when other solutions get thrown into the mix. “Even though we have this base product, we like to use it with other platforms,” Heriberto noted.

Certified for a meaningful customer experience

According to Heriberto, Zoom has even helped play a role in establishing trust with clients. “We also love telling our customers that they are working with the industry’s best and that we are using certified products.” The firm can provide clients with impactful services, all while creating an experience built on reliability and excellence.