Referral Staffing Solutions experiences 25% higher call volume with Zoom platform

Every business has its origin story. While some businesses started in a basement or as a big idea on a napkin, Referral Staffing Solutions launched from Shobi Zietlow’s living room couch. Today, it boasts 50 employees spread across two locations, providing recruitment services and job placements that connect businesses with talented employees in Wisconsin and Minnesota. 

In order for RSS to be successful, the team depends heavily on video, voice, and collaboration technology to communicate with clients and prospective employees. When RSS began to experience frustrations with its software solutions, it was time to find a new provider that could deliver a reliable and streamlined approach as well as contribute to business growth. 

“I wanted to find a platform that helps me grow and supports this business that I started on my couch by myself,” Shobi said. 

Zoom’s all-in-one platform helps RSS cut costs and increase productivity

As a small business owner, Shobi wears multiple hats and needed a solution that would consolidate costs and improve efficiency among her staff. She ultimately chose Zoom’s UCaaS platform for its ease of use and functionality across multiple applications. To have the features and services she needed offered by one provider made it even easier for Shobi to choose Zoom.

With Zoom Phone in place, Shobi purchased multiple phone numbers that allowed the team to take calls from their desktop or personal cell phones, without having to give out their private information. And because it works on any device, Zoom Phone enables RSS employees to work from anywhere through a single application.

“If I’m traveling from location to location, I have the Zoom Phone app on my phone,” she said. “I can have seamless communication while I’m on the road, and I’m able to bounce between locations depending on what the needs are.”

Zoom UCaaS solutions help RSS increase call volume by 25% 

This improved connectivity doesn’t just equate to more flexible work environments; it helped RSS experience a 25% increase in call volume, contributing to higher revenue opportunities for the business.

Helping communities grow through modern technology

Today, RSS can provide a seamless communication experience to its clients and deliver quality employment services to community members seeking new job opportunities. The impact of RSS can be seen not just through connecting employers with employees, but also in the community at large. 

“I know I can rely on Referral Staffing Solutions to help me find candidates that fill our openings and help with our mission, which is keeping rural communities thriving and keeping family farms going,” said Kaitlyn Fritsch, human resources generalist at Organic Valley. 

Communication remains paramount to small business growth

With more than two offices and 50-plus employees, Referral Staffing Solutions continues to expand and appreciates Zoom’s reliability to enable its business growth. 

“We need to communicate with candidates and we need to communicate with customers. We could never have done it without Zoom,” Shobi said. “Whether it’s the mobile app on my cell phone or the app on our desktop, Zoom Phone, Team Chat, and Meetings allow us to maintain that communication.”  

Want to see how Zoom supports Shobi’s growing business and helps her place more candidates in meaningful jobs? Watch her story, here.