Premier Developer Support

Support plans that provide access to prioritized developer-specific resources.

Premier Developer Support

Get expert Zoom developer support when you need it

Technical Resources

Technical Resources

  • Assistance provided by Zoom development experts across Developer Relations, Product Management, and Technical Support

  • Trained technical personnel that are able to respond to unique development needs, assist with custom integrations, and address technical Zoom account needs

Priority Support

Priority Support

  • Designated support channels with clearly defined hours of operation

  • Response turnaround time targets appropriately geared to different levels of business impact and concerns

Key Areas of Coverage

Key Areas of Coverage

  • Developer enablement, onboarding, training, architectural consultations

  • REST API, event subscription & DSS issues resolution

  • Break-fix/troubleshooting for integrations, and API & SDK app development assistance

  • Marketplace admin support including app submission, release & update guidance

Am I eligible?

Am I eligible?

  • Zoom Pro Plan

  • Zoom Healthcare Plan

  • Zoom Business Plan

  • Zoom ISV

  • Zoom Enterprise Plan

  • Existing Developer Support Plan

  • Education Customer

  • Video SDK Developer

Get expert Zoom developer support when you need it

Support plans that provide access to prioritized developer-specific resources

  Bronze Silver Gold
Method of Contact Web Ticket Web Ticket Web & Phone Ticket
API & Webhook Notifications
zoom.us/status
Support Hours of Operation
(English Only)
Business Hours ** Business Hours ** 24/5 with 24/7 for P1 issues
Response Time SLOs/SLAs
P1 - Service -level impact
P2 - Customer-level impact
P3 - General Inquiry
P4 - Scheduled appointment
SLO
P1 - 24 hour
P2 - 48 hour
P3 - 72 hour
SLA
P1 - 6 hour
P2 - 12 hour
P3 - 24 hour
SLA
P1 - 1 hour
P2 - 5 hour
P3 - 9 hour
Recommended Support Hours 4 Hours 10 Hours 20 Hours
Live Developer Consultation
(included in total support hours)
Direct Tier 2 Developer Phone Support
Sandbox Accounts Provided
Priority App Review & Approval

Connect with Zoom to learn more about Premier Developer Support

Need help? Visit the Zoom Help Center

Connect with Zoom to learn more about Premier Developer Support

Contact our sales team

* Required information

Additional information related to your business needs (optional)

You must agree to this policy to continue.

By submitting the form, I agree to the Privacy Policy.