Zoom India Privacy Statement

Last Updated: April 15, 2024

This Privacy Statement describes the personal data we collect and/or process (which may include collecting, organizing, structuring, storing, using, or disclosing) to provide products and services offered by ZVC India Private Limited and its India-based affiliates (both collectively and individually referred as “ZVCI”), like Zoom Phone, Zoom Contact Centre, Zoom Meetings, Zoom Rooms, and Zoom Webinars (“ZVCI products or services” or “products and services”), in India. This Privacy Statement does not include products or services developed by Zoom that are covered under a separate privacy policy (including the privacy policy for Zoom Events listed here).

What Personal Data We Receive

We may collect, or process on behalf of our customers, personal data described in the Zoom Privacy Statement when you use or interact with our products and services. In addition, to provide ZVCI products and services in India, ZVCI may collect and/or process the following customer personal data:

  • Call communication content, including call audio and voicemail.
  • Call logs or history, including caller and callee phone numbers and extensions, date of the call, time of the call, duration of the call, and name (if available) associated with the phone numbers.
  • SMS/MMS information, including content of the SMS/MMS messages, files exchanged via MMS, recipient name, and SMS channel title.
  • Customer-initiated cloud recordings, including call recordings audio and/or text, voicemail, and voicemail greetings.
  • Licensed end user’s proof of Identity, local address, and location information.
  • Any other relevant personal data as mandated by statutory law for that particular ZVCI product or service.

The types of data listed above shall be stored in the geographic regions for the period(s) permitted by the Department of Telecom (“DOT”) or other relevant regulatory authorities.

ZVCI may also, directly or through authorized third parties, including all sub-contractors, consultants, and/or representatives of the Third Party (“Third Parties” or “Third Party”), collect your personal data when you use our services or websites or otherwise interact with us. For more information on Third Parties, see section “Why and With Whom We Share Personal Data” below.

How We Use Personal Data

We use personal data to conduct the activities described in the Zoom Privacy Statement. In addition, ZVCI may also use personal data to conduct the described activities in connection with the provision of ZVCI products and services.

Why and With Whom We Share Personal Data

Zoom’s Privacy Statement lists the circumstances in which we provide personal data to third parties. In addition, ZVCI relies on Telecom Service Providers (“TSPs”) for connectivity services necessary for the provision of Zoom Phone services. ZVCI may share personal data with TSPs where required either by the TSP’s license or by an order of DOT.

Where Third Parties are service providers involved in handling, managing, storing, processing, or transmitting information on behalf of ZVCI, ZVCI enters into contractual agreements requiring the Third Party to adopt security and privacy measures to secure customer personal data, and use the data only in connection with the services contracted for.

How End Users Can Exercise Their Rights

To the extent feasible and subject to applicable laws, ZVCI will upon request inform you of what personal data ZVCI has about you that is under our control, and amend, correct, or update any such personal data. Please note that we may request you provide us with additional information to confirm your identity and ensure that you are entitled to access the relevant personal data. Where legally permitted, we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, or jeopardize the privacy of others. As an account owner or a user under a licensed account, you may also take steps to affect your personal data by visiting your account and modifying your personal data directly.

Children

ZVCI does not allow children to sign up for a Zoom account.

For educational organizations that use Zoom products and services to provide educational services to children under 18, Zoom’s Children’s Educational Privacy Statement is available here.

Security

For Zoom’s security certifications and attestations, including our ISO 27001 certification, please visit Zoom’s compliance page.

How to Contact Us

If you have any privacy-related questions or comments related to this Privacy Statement, please send an email to privacy@zoom.us. 

You can also contact us by writing to the below address. For verification purposes, please include the email address associated with your Zoom account. Please also let us know if you would like to receive a response via email.

ZVC India Private Limited
Attention: Privacy
Raheja Platinum, No. 06A113A, 06A127A,
Sag Baug Road
Off Andheri Kurla Road,
Marol,
Andheri East, Mumbai,
Maharashtra – 400059, India.