Community Standards Enforcement

    Overview

    At Zoom, we are committed to bringing happiness to our users while maintaining a culture of trust, safety, and respect. In October 2020, we published our first Community Standards, which govern the entire Zoom platform. These standards describe the types of content and behavior we prohibit. These standards, along with our Terms of Service, help keep Zoom vibrant and reduce the risk of harm and disruption on our platform.

    This report features the latest data on our Community Standards enforcement actions. The information in this report updates on approximately a monthly basis, in full month increments. The data here covers reports that we processed in a particular month, as opposed to reports that we received in a particular month. We have a separate report about government requests, which you can access here.

    Because the reporter chooses the “issue type,” the actual issue type may sometimes differ from the reported one.

     

    Reports Actioned

     


     

    Definitions

    Issue Type

    These are defined in our Community Standards.

    For more information about how we work to address these kinds of abuse, please visit the Trust and Safety team’s Trust Center page.

    Action Taken

    Dismissed: No action was taken.

    Duplicate: Two or more reports about the same issue from the same reporter.

    Event(s) Suspended: Zoom ended or prevented a particular event from taking place.

    OnZoom/Zoom Events Host(s) Suspended: Zoom blocked one or more hosts of OnZoom or Zoom Events.

    Strike Issued: The user received a strike. Strikes expire after 180 days and do not affect the user’s ability to use the platform unless they accumulate. Depending on the reason for the strike, either one or two additional strikes within the same 180 day period will result in a suspension against the user.

    User(s) Suspended: The user was deactivated and/or blocked. They are prohibited from using Zoom unless they successfully appeal the decision.

    Reporter Country

    This information is based on the reporter’s IP address at the time the report was submitted. The IP address usually corresponds with where a reporter is geolocated, unless they are using a virtual private network (VPN) or proxy server.

     

    Our Review Process

    When a user makes a report about a violation of our Community Standards or Terms of Service, our Trust and Safety team will investigate and, if warranted, take action as quickly as possible.

    Our tiered review process starts with a team of analysts who review different kinds of reports and flags in the first instance. Reports are first divided into queues by issue or reporter type. Team members rotate among the different queues so that all of us gain broad experience. As we resolve reports, the information about report type and resolution feeds into a dashboard. The dashboard gives us meaningful data to spot trends, test abuse-prevention tools, or see spikes in demand so we can refine our processes over time.

    Analysts escalate difficult or ambiguous cases to higher tiers. The highest tier is our Appeals Panel. Appeals Panelists serve for one-year terms and come from a diversity of backgrounds, experience levels, tenures, and departments at Zoom.

    Users who have been suspended from Zoom may appeal the action here.