Consumers have higher expectations than ever for customer support. They want faster more accurate help, and they want it 24/7 — and many consumers say they’re not receiving that kind of support.

Their experiences affect the bottom line. If they don’t get the support they want, they’ll move to a competitor and tell others about it.

Get an in-depth look at what consumers want from customer support in a new survey Zoom commissioned from Morning Consult. Learn what technology and support channels your customers prefer, and how your company can better meet their expectations to drive loyalty and growth.