Why customers choose Zoom over RingCentral
Hybrid work relies on a flexible, technology-enabled workplace built on trust. Zoom delivers a modern productivity platform that is so much more than just a UCaaS solution. Compared to RingCentral’s voice-first platform, you can do more with Zoom while keeping voice and video conferencing at its core; collaborate, create, and communicate all in a single unified experience.
Reliable technology, flexibility, and trust are essential in the hybrid workspace, but they’re also essential for your communications. With Zoom’s unified communications platform, you can enjoy the simplicity, reliability, and cutting-edge features you’ve been looking for across all of your communications solutions. But what makes Zoom better than other providers? We’re so glad you asked!
Compare Zoom and RingCentral
But don’t take our word for it, this side-by-side comparison speaks for itself!
Zoom |
RingCentral |
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|---|---|---|
Lower total cost of ownership* |
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| Cost to deploy/train | $35.03 on average per user | $49.18 on average per user |
| Cost to operate | $260.80 per user per year | $458.83 per user per year |
Flexibility |
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| Fees |
|
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| Licenses for different use cases |
 |
 |
| Global Reach |
|
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Privacy/Security |
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| Toll fraud | |
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| Advanced voicemail encryption | |
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| Customer Managed Key | |
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Platform Features |
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| Phone |
Zoom Phone |
Audio Conferencing
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| Meetings |
Zoom Meetings (Up to 500 to 1000)
|
Video Meeting
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| Chat |
Team Chat
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Team Messaging
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| Whiteboard |
Zoom Whiteboard
|
RingCentral Whiteboard
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| Contact Center |
Zoom native contact center - built on Zoom, for Zoom Contact Center as well as 3rd party contact centers interop (optionally available)
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3rd party whitelabel solution by Nice
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| Webinar |
Zoom Webinars
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RingCentral Webinar
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| Events |
Zoom Events
|
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| Collaboration Tools | Reminders, Notes, Personal Folders, Integration with Google Workspace, Share Screen, Live Transcription, Translated Captions, integrated applications, Mobile to Desktop Flip | Personal Folders, Assign tasks, Share Screens, Live transcription, Team huddle, Mobile to Desktop (call flip) |
| Rooms |
Zoom Rooms
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RingCentral Rooms
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Innovation |
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| Native Contact Center |
Zoom-built Contact Center
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3rd party whitelabel solution by Nice
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| Conversation Intelligence |
Zoom IQ
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3rd party acquisition
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| AI/Conversational Chatbot |
Zoom Virtual Agent (via Solvvy acquisition)
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3rd party chatbot solution by Nice
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Integrations |
2,000+ App Integrations | 300+ App Integrations |
*Based on a 2021 Zoom commissioned Metrigy UCaaS TCO study
Benefits of Choosing Zoom
Do more with less
Cut costs and enhance productivity at the same time, with an all-in-one solution from a single provider that includes video meetings, cloud phone, chat, and more.
Enterprise-grade reliability
Zoom delivers high quality video and audio while outperforming the competition in poor network conditions.
Extendable into existing workflows
Through the 2000+ integrations on Zoom Marketplace, organizations can use Zoom right alongside their favorite workspace solutions to streamline workflows.
Zoom: A leader in the 2022 Gartner® Magic Quadrant™ for UCaaS
Gartner has named Zoom a leader in the 2022 Magic Quadrant for UCaaS, Worldwide.
Maximize your impact
With technology becoming more and more complex, you need to give your teams reliable and intuitive ways to to collaborate and the tools they need to adapt to an ever-evolving world. Here are some ways to maximize your impact:
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Enhance productivity with streamlined interactions
- Invest in areas that support team alignment, consistency, and transparency
- Streamline the way your employees share and find information to keep projects moving and foster creativity
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Streamline the way your employees share and find information to keep projects moving and foster creativity
“The average user toggles between different apps and websites nearly 1,200 times each day. That’s 4 hours a week. 5 working weeks a year.” — Harvard Business Review
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Drive more consistent communication
“Companies that drive the right digital investments have 2.7x higher customer retention, 1.6x higher customer satisfaction rates, and 1.9x higher average order value.” — Alexander Bant, Chief of Research, Gartner Finance*
*Gartner Press Release, “Gartner Says 78% of CFOs Will Increase or Maintain Enterprise Digital Investments Through 2023 Even if Inflation Persists,” May 25, 2022. Alexander Bant, Chief of Research, Gartner Finance
What you gain with Zoom
At Zoom, our goal is to help you succeed through reliable, intuitive, and dynamic collaboration. And an essential part of that is providing a platform that helps you drive and innovate the future of work. That’s why we’ve made it easy to add Zoom Phone to your existing Zoom solutions via a tightly integrated communications platform. Here’s what you can look forward to with Zoom:
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Efficiency through simplicity
- Bring Meetings, Team Chat, Whiteboard, and Phone into one solution with one contract, one payment, and no surprise fees
- Give your IT team time back with an intuitive central portal to manage users and better understand usage
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Clear, reliable calling
- Confidently count on quality phone service wherever your teams are with Zoom Phone, our full-featured cloud solution with optimized performance in low-bandwidth conditions
- Minimize disruption to your business with Zoom’s signature ease of use and fast deployment
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Ideal workflows
- Start a phone call from a Team Chat channel, escalate a call to a video meeting, collaborate on a whiteboard, and send an email — all from the same app
- Integrate your top business apps via out-of-the-box integrations and APIs, or embed Zoom right into your preferred business apps
Reduce total cost of ownership
Research based on average of companies with less than 2000 users
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Deploying and training on Zoom costs 1.33 times less than RingCentral
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Operating Zoom costs 1.8 times less than RingCentral
*Based on a 2021 Zoom commissioned Metrigy UCaaS TCO study
Make better investments
If your organization is ready to make better investments and reduce inefficiencies, get in touch with our sales team for a customized review of how Zoom can accelerate your business.
