Zoom Premier Support

Get the help you need quick and easy with plans that provide prioritized responses and dedicated management

Zoom Premier Support offers expert help when you need help the most

Priority Response

Priority Response

Speed to resolution, while maximizing uptime availability of the Zoom Service

Technical Resources

Technical Resources

Administrators get prioritized routing to trained technical personnel

Technical Account Management

Technical Account Management

Technical Account Managers will be your trusted advisor for service-related activities

Find a support plan that fits your business needs

Premier

Premier +

24x7 Global Access

Included

Included

Self Service & Chat Bot

Included

Included

Tier 1 Support
(Chat, Web Ticket)

Included

Included

Tier 1 Support
(Phone)

Included

Included

Direct Tier 2
(Chat, Web Ticket, and Phone)

Included

Included

Service Level Objective

Included

Service Level Agreement

Included

Automated Notification/Escalation

Included

Technical Account Manager

Included

Marketplace & API/SDK Support

Included

Global Technical Account Managers
(included with Premier Elite)

Included

Global Assigned Elite Technicians
(included with Premier Elite)

Included

Custom Operational Terms
(included with Premier Elite)

Included

* Licensed: A member or admin that has been assigned a paid subscription license
** Access phone support is currently available only for Business, Enterprise, and Education customers

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Get in touch with a Zoom specialist to find out more about Premier Support

Get in touch with a Zoom specialist to find out more about Premier Support

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