The Benefits of an Integrated Unified Communications and Contact Center Platform

These days, it’s all about the customer experience. Modern communication and contact center solutions can help organizations elevate those experiences, but how do you best leverage those technologies to support your customers as well as your agents?

Research from Metrigy shows that organizations that integrate unified communications with an omnichannel contact center gain significant benefits, including:
– Increased agent productivity
– Improvements in customer satisfaction ratings
– Increase in annual sales
– Cost savings and contract simplicity

Zoom Contact Center combines the power of a leading unified communications platform with omnichannel support solutions to elevate the experience for your customers as well as your agents.

Learn more about the benefits of unified communications + contact center in this white paper from Metrigy!