Increase customer engagement, service levels and sales
From store operations to supply chain management Zoom is helping retailers implement innovative solutions that streamline operations, improve customer service and increase sales.
Your platform for customer service, satisfaction and loyalty
Enhance the virtual shopping experience
Merge digital and physical retail operations
Improve in-store operations
Increase sales and service levels virtually
Connect with customers and partners around the world
Host virtual events
Extend reach to broader audiences
Build custom integrations
Customize how you use Zoom
Use Zoom to create highly customized, “Commerce Anywhere” visual experiences for shoppers that increase sales, enhance service levels and build customer loyalty.
Make virtual shopping a reality with HD video and audio
Enable flexible phone communications with availability on any device
Elevate the virtual shopping experience with easy-to-deploy integrations
Connect your customers with experts using a video-optimized contact center
Zoom can be used for store-wide communications to enhance store operations, optimize inventory levels, highlight promotions and provide customer service and support.
Zoom helps to fortify relationships and tighten alignment between employees, store operational personnel, suppliers and partners.
Overcome barriers of location and build team culture with video collaboration
Connect distributed teams with domestic calling in 45+ countries and territories
Zoom Team Chat
Experience real-time collaboration at your fingertips
Introduce one-touch meeting rooms for effortless connection
Use Zoom to share with widespread audiences employee communications, company announcements, training sessions, upcoming events and more.
Deliver interactive, face-to-face events and live trainings
Scale training sessions or seminars to a large audience
Reimagine what an all-in-one events solution can do for engagement and networking
Build powerful integrations or video-based retail apps with our robust developer platform.
Retail solutions that focus on customer service, satisfaction and loyalty
Zoom provides a secure, scalable platform that meets the ever-changing needs of today’s retail organizations globally. Internally, Zoom can be used by IT, HR, Marketing and other functional groups for collaboration, training, employee communications and more. Externally, Zoom can be used to enhance the overall buying experience with innovative customer-focused solutions that help make the vision of Commerce Anywhere a reality.
Leverage the power of video communications to provide highly customized visual experiences to shoppers. Remotely connect sales specialists with customers using Zoom Contact Center for a virtual shopping experience.
Highlight and broadcast major announcements, partnerships, advertisements and promotions with customers using Zoom Events, digital signage, virtual kiosks and more.
Zoom can be used for store-wide communications to enhance store operations. From general inquiries to inventory assist, product questions to customer service, Zoom increases engagement with employees and customers alike.
In addition to maintaining relationships with suppliers, Zoom is used for a number of supply chain-related use cases including remote inventory control, remote inspection and remote assist.
Seamless, uninterrupted workflows on a single platform
Whether you’re a large department store, a boutique shop, a grocery outlet or a distribution location, now’s the time to simplify communication — not complicate it.
Zoom unifies video, phone, chat, and smart workspaces so you can stay connected with one platform. A number of retail-specific integrations put Zoom inside your organization’s workflows, making it easily adopted by teams of all sizes.
Global connection with clients, partners & experts
Enable global collaboration and learning with our solutions that focus on your employees and customers.
Zoom Contact Center provides omni-channel connections between product experts and consumers/buyers.Learn about Contact Center
Zoom Phone offers global coverage with local dialing codes in 45+ countries and territories, plus flexible options to extend your geographic reach further.Learn about Phone
Innovative use of Team Chat for communications
Elevate your communications platform starting with Zoom Team Chat as a base. From Zoom Team chat, elevate to a Zoom phone call or video meeting with the click of one button.Learn about Zoom Team Chat
Inspiring customer stories
See how Brauz and Cue are implementing visual ecommerce solutions to customers in Australia.
Your Zoom for Retail questions, answered
Find resources to help you explore all the benefits of the Zoom platform for connecting the retail industry.
Get started with Zoom One today
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Large retailers & enterprises
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