- Industries
- Retail
Increase customer engagement, service levels and sales
From store operations to supply chain management Zoom is helping retailers implement innovative solutions that streamline operations, improve customer service and increase sales.
Trusted communications
Our secure platform ensures that retailers and consumers feel confident when using Zoom in communications and transactions.
State-of-the-art scalability
Zoom’s modern architecture enables organizations of any size and complexity to scale without compromising quality or reliability.
A range of possibilities
From video ecommerce to store-wide communications to virtual inventory control, our flexible platform and integrations power a variety of use cases.
Your platform for customer service, satisfaction and loyalty
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Enhance the virtual shopping experience
Merge digital and physical retail operations
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Improve in-store operations
Increase sales and service levels virtually
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Collaborate globally
Connect with customers and partners around the world
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Host virtual events
Extend reach to broader audiences
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Build custom integrations
Customize how you use Zoom
Use Zoom to create highly customized, “Commerce Anywhere” visual experiences for shoppers that increase sales, enhance service levels and build customer loyalty.
Zoom Meetings
Make virtual shopping a reality with HD video and audio
Zoom Phone
Enable flexible phone communications with availability on any device
App Marketplace
Elevate the virtual shopping experience with easy-to-deploy integrations
Contact Center
Connect your customers with experts using a video-optimized contact center
Zoom can be used for store-wide communications to enhance store operations, optimize inventory levels, highlight promotions and provide customer service and support.
Zoom Meetings
Provide operational staff and personnel the ability to communicate visually
Zoom helps to fortify relationships and tighten alignment between employees, store operational personnel, suppliers and partners.
Zoom Meetings
Overcome barriers of location and build team culture with video collaboration
Zoom Phone
Connect distributed teams with domestic calling in 45+ countries and territories
Zoom Team Chat
Experience real-time collaboration at your fingertips
Zoom Rooms
Introduce one-touch meeting rooms for effortless connection
Use Zoom to share with widespread audiences employee communications, company announcements, training sessions, upcoming events and more.
Zoom Meetings
Deliver interactive, face-to-face events and live trainings
Zoom Webinars
Scale training sessions or seminars to a large audience
Zoom Events
Reimagine what an all-in-one events solution can do for engagement and networking
Build powerful integrations or video-based retail apps with our robust developer platform.
Retail solutions that focus on customer service, satisfaction and loyalty
Zoom provides a secure, scalable platform that meets the ever-changing needs of today’s retail organizations globally. Internally, Zoom can be used by IT, HR, Marketing and other functional groups for collaboration, training, employee communications and more. Externally, Zoom can be used to enhance the overall buying experience with innovative customer-focused solutions that help make the vision of Commerce Anywhere a reality.
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Video eCommerce
Leverage the power of video communications to provide highly customized visual experiences to shoppers. Remotely connect sales specialists with customers using Zoom Contact Center for a virtual shopping experience.
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Customer Engagement
Highlight and broadcast major announcements, partnerships, advertisements and promotions with customers using Zoom Events, digital signage, virtual kiosks and more.
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Store-wide Connectivity
Zoom can be used for store-wide communications to enhance store operations. From general inquiries to inventory assist, product questions to customer service, Zoom increases engagement with employees and customers alike.
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Supplier Management
In addition to maintaining relationships with suppliers, Zoom is used for a number of supply chain-related use cases including remote inventory control, remote inspection and remote assist.
Seamless, uninterrupted workflows on a single platform
Whether you’re a large department store, a boutique shop, a grocery outlet or a distribution location, now’s the time to simplify communication — not complicate it.
Zoom unifies video, phone, chat, and smart workspaces so you can stay connected with one platform. A number of retail-specific integrations put Zoom inside your organization’s workflows, making it easily adopted by teams of all sizes.
Global connection with clients, partners & experts
Enable global collaboration and learning with our solutions that focus on your employees and customers.
Inspiring customer stories
Your Zoom for Retail questions, answered
Find resources to help you explore all the benefits of the Zoom platform for connecting the retail industry.
