Why customers choose Zoom over Webex

Modern work requires innovative solutions that drive engagement, productivity, and connection. Zoom built our products to work seamlessly together, so we don’t have to rely on as many third-party integrations or mergers and acquisitions, giving you a simple experience without added expenses. We make it easy for you to support employees and customers with a total experience that is powered by AI.

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Benefits of choosing Zoom

Intelligent solutions included with your paid service

Gain time back with AI-powered solutions that are transparent, responsible, and included at no additional charge for eligible paid accounts.

A unified platform that just works

Save time and simplify the way you work with an easy-to-use, all-in-one communications and collaboration platform that was built to work together, not bolted on or siloed.

Designed for hybrid work

Increase employee engagement and maximize your office with modern solutions like workspace reservation, intelligent director, and Workvivo. Our platform is built for today’s unique hybrid work needs and we innovate rapidly to support your future.

Extensible and robust ecosystem

Address different team needs, streamline workflows, and work in your preferred apps with our large marketplace that offers twice as many apps as Webex’s app hub.

Reliable and secure

Confidently communicate and collaborate with enterprise-ready reliability, security, compliance, and privacy.

Lower total cost of ownership

Reduce costs while increasing business value with our user-friendly interface and straightforward setup process, saving you time and resources needed for implementation and management. Plus, our comprehensive bundles minimize the need for a bunch of add-ons.

Zoom: the better value for your investment

A more cost-effective choice

When considering providers, it’s important to go beyond the quote and think about the Total Cost of Ownership (TCO). To understand the true TCO, we commissioned Metrigy to conduct a study. Here’s what they found:

	Zoom	Webex
Annual Licensing Per User Costs	$219	$269
One Time Deployment & Training Per User Costs	$19	$30
Recurring Per User Annual Operating Costs (ongoing administration and support)	$111	$180
Total 5 Year TCO	$1,669	$2,276

*Based on a 2023 Zoom-commissioned Metrigy UCaaS TCO study

A unified platform for employee experience

Zoom’s platform is purposely built for seamless collaboration, eliminating the need to juggle multiple third-party apps and disjointed acquisitions. Explore the competitive advantages of Zoom below:

Hybrid Work
	Zoom	Webex
Meetings	Zoom Meetings	Webex Meetings
Chat	Zoom Team Chat	Webex Messaging
Rooms	Zoom Rooms	Webex Rooms
Digital Signage on connected devices	Native robust controls	Requires external web application or third-party
Workspace Reservation	Native	Separate Cisco Spaces product required
Visitor Management	Native	No native solution
Asynchronous Video	Zoom Clips	Vidcast
Surveys, Polls, and Quizzes	Zoom Surveys	Slido (acquisition)
Phone
Nomadic E911	Native solution with advanced E911 call management at no extra charge	Third-party required Additional subscriptions apply for advanced E911 call management
Global Reach	47 countries via native PSTN 90+ countries via cloud-peering (Provider Exchange) Prem-based BYOC	19 countries via native PSTN 65 countries via cloud-peering Prem-based BYOC
Call recording	Native with unlimited retention, user, and admin management	Third-party required 30 days storage included Additional subscriptions apply for more storage or admin capabilities
Flexible call center functionality	Included: native intelligent routing, shared lines, call queue, and call recording capabilities. Supervisor support including whisper, barge, takeover Advanced capabilities available today in Power Pack: SMS, Wallboards, enhanced analytics, enhanced supervisor interface	Included: call queue, IVR, single-skill queues, call-back, monitor, coach, barge Advanced capabilities announced: planned for H2 CY24
Whiteboards	Zoom Whiteboard advanced functionality including AI generation, robust templates library available from within the Zoom client	Webex Whiteboard (basic shapes, notes, drawing)
Employee Engagement	Workvivo (acquisition)	No native solution
Email/Calendar	Zoom Mail and Calendar service available within Zoom Client Third-party mail and calendar client available within Zoom client	Third-party Calendar integration

*The information presented in this document is accurate as of the date of publication and is based on publicly available information.

A unified platform for customer experience

Zoom delivers a total experience by combining both employee and customer experience solutions without the need for third-party providers.

Contact Center
	Zoom	Webex
Cloud Contact Center	Zoom Contact Center	Webex Contact Center (Broadsoft acquisition)
Channels	Voice, Video, SMS, Chat WhatsApp and Meta Messenger and support for email and outbound dialers are coming soon	Voice Facebook Messenger, Livechat, Email, SMS, and WhatsApp (via IMIMobile acquisition)
Workforce Engagement Management	Zoom Workforce Engagement Management suite or third-party	White-labeled third-party required
Intelligent Virtual Agents	Zoom Virtual Agent (Solvvy acquisition)	Third-party required
Webinars	Zoom Webinars (up to 100,000 attendees)	Webex Webinars (up to 100,000 attendees)
Virtual and Hybrid Events	Zoom Events Zoom Sessions (up to 100,000 attendees)	Webex Events (Socio acquisition) (up to 100,000 attendees)
Scheduling Automation	Zoom Scheduler	No native solution
Revenue Intelligence	Revenue Accelerator	No native solution

*The information presented in this document is accurate as of the date of publication and is based on publicly available information.

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Zoom: A leader in the 2023 Gartner Magic Quadrant for UCaaS

Gartner has named Zoom a leader in the 2023 Magic Quadrant for UCaaS, Worldwide.

Read the full report

Rapid innovation for your ever-evolving needs

These are just a few Zoom innovations you may be missing out on with Webex:

Simplify communications and drive employee engagement with Workvivo
Connect faster with customers and close more deals using Scheduler and Revenue Accelerator
Increase productivity by bringing your daily tools like mail, calendar, and notes into a single app
Improve in-office bandwidth during townhalls with Zoom Mesh

Rapid innovation for your ever-evolving needs

Putting our customers first

Zoom is committed to providing products and services that people love at a lower total cost of ownership. We make it easy for you to switch providers with our premier services and increase business value on day one. So, what are you waiting for?

Easy to use
Quality and reliability
Premier services
Powered by AI
Transparent pricing
Reduced TCO

Even though I’ve been on a 4-megabit connection for the last two years, I don’t feel like I’ve missed a step. That would not have been possible without Zoom. Even with other video conferencing technologies, like Teams or Webex, the experience is just not the same. Zoom works in environments where other solutions don’t.

Allen Houchins, VP of information technology and workplace services Jamf

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