Accessibility Frequently Asked Questions

The following are answers to common questions we receive in regards to accessibility. To acquire additional accessibility-related support, request documents in an alternate format, or to register disability requirements with our support teams, please email access@zoom.us

At Zoom, we strive to ensure that people of all abilities can meet and collaborate with one another by taking into consideration the wide range of hearing, vision, mobility, and cognitive abilities. Our teams adhere to the WCAG 2.1 AA recommendations while designing and developing every feature to ensure that accessibility considerations are not just nice-to-haves, but requirements in our development process.

Please see the following support article for more information: https://support.zoom.us/hc/en-us/articles/8158738379917-Managing-automated-captions-  

Captions shared in a meeting can be saved locally by both hosts and attendees if the meeting host has enabled the “Save Captions” web setting.

The Zoom meeting invites the Zoom captioning service to join the meeting. The Zoom meeting then sends the audio portion of the meeting to this service, which processes the audio and returns the captions that are made available to participants.

No, the captioning service runs in Zoom’s data centers on Zoom’s servers that are managed by Zoom. Only Zoom staff have access to these data center resources.