Now’s the time to move to the cloud
Don’t get left behind. Discover how you can experience new efficiencies and cost savings when you migrate your legacy Avaya phone and contact center to the cloud.
Built for the modern workforce
When legacy PBX solutions like Avaya near end of life, it can be challenging to find resources to manage an aging phone system. Today’s administrators appreciate a cloud phone system that supports a remote workforce and modernizes communications.
Not sure where to start? Read our extensive guide and learn how to future-proof your business by migrating an on-premises PBX to the cloud.
Why migrate from Avaya to Zoom?
Innovation at scale
Voice-first, on-prem solutions don’t easily support a modern, omnichannel customer experience. Zoom is built in the cloud to help support your business by combining video, phone, chat, contact center, and AI-powered self-service into one secure client and IT admin portal.
Our modern platform increases agent productivity by combining unified communications (UCaaS) and contact center (CCaaS) capabilities into a single package that streamlines workflows.
Easy, intuitive admin experience
Zoom Phone has zero-touch provisioning and an integrated admin console with feature-rich dashboards for easier ongoing management. Other providers require IT administrators to manage a complex, multi-site admin environment.
Elevate your customer and employee experience with Zoom Contact Center
Zoom Contact Center and Zoom Virtual Agent replace expensive on-prem hardware with a secure, hybrid-friendly cloud solution that delights users by bringing UC, AI chatbot, and cloud contact center operations under one roof.
Video-optimized, high-touch engagements
Omnichannel support gives customers the freedom to connect over video, voice, chat, and SMS, while our unique video waiting room experience delivers relevant content to customers until an agent is available.
Intelligent AI chatbot delivers 24/7 self-service
Zoom Virtual Agent delivers intelligent, personalized support 24/7 to reduce call volume and help boost your team’s productivity. It can also improve key call metrics like average wait, handle, and response times.
Sync your favorite tools, apps, and devices
Our cloud-based phone and contact center are compatible with mobile devices, softphones, and other telephony systems. They also layer onto Zoom’s unified communications platform, popular business tools, leading help desk software, and CRMs.
Don’t just take our word for it
UCaaS Magic Quadrant Leader
Gartner named Zoom a leader in the 2022 Magic Quadrant for UCaaS, Worldwide.
Why switch to a cloud phone system?
See why Zoom Phone’s cloud PBX system offers greater scalability and security in our guide to help you unify your communications.
Customer Story: World Fuel Services cut costs by migrating to Zoom Phone
Customer Story: Western Iowa Tech
UC+ZCC white paper
Why others switched to Zoom Phone
Zoomtopia 2019: How to migrate from your legacy PBX to Zoom Phone
Wainhouse: Why Cloud Telephony Guide
It’s time to migrate to the cloud
Why On-Premise Phone Solutions Fall Short in Supporting Remote Workforces
We wanted to make communications easy by consolidating into one tool. No surprise, it has Zoom’s trademark reliability, quality, and analytics. Most importantly, our users are already familiar with and love Zoom, so it was an easy decision to stay on a single platform for video and voice.
It’s time to move to the cloud
Whether you’re looking to expand your contact center to the cloud or upgrade your Avaya legacy phone solution, we can help. Discover how Zoom can elevate your employee and customer experience with our unified cloud communications and collaboration platform.