Zoom Analytics

    Explore key operational insights

    Get Started Analytics and Reporting

    Track key usage and performance information to monitor, analyze, and manage the Zoom experience in your organization.

    Usage & Adoption

    Client versions, modalities & devices being used, user satisfaction and more.

    Quality

    Performance data across users, locations, modalities, and more.

    Infrastructure

    Audio/video device usage information, as well as usage and performance details for Zoom Rooms.

    Hardware

    Network type, data center location for meetings, recording storage capacity.

    Meeting

    Dashboard

    Meeting & Webinar Quality

    View meeting and webinar quality (MOS Score) by meetings or participants.

    Live or Past Meeting Reports

    Drill down into meeting quality measurements such as audio, video, screen share quality, modalities used, and any health issues.

    Participant Drilldown

    Select a participant in the Past Meetings list to view detailed audio, video, screen sharing, and CPU usage information.

    Usage

    Sort usage by meetings, minutes, participants, groups, participant information, audio type, or department.

    Zoom Meetings Client Feedback

    View top issues reported by meetings users and drill down to see users who reported the issue.

    Versions by Client

    View the client versions and operating systems currently in use by your Zoom users.

    Phone

    Dashboard

    Quality of Service

    View Mean Opinion Score (MOS) by site or across all sites for both inbound and outbound calling. Drill down to see more granular call quality information.

    Usage & Adoption

    Get key usage metrics for Zoom Phone including inbound/outbound calls, completed, answered, and missed calls across all sites or individual sites.

    Location Tracking

    An at-a-glance view of company and personal locations reported for emergency services.

    Power Pack

    Real-time and historical reporting are available for call queues with Zoom Phone Power Pack.

    Call Queue Real-Time Analytics

    View key performance data for call queues such as SLAs, call volume, wait time, completed/abandoned/missed calls, and more.

    Call Queue Historical Analytics

    View call queue activity and trends over a selected period.

    Chat

    Dashboard

    Top 10 Locations by Zoom Chat Participants

    View Zoom Chat usage ranked by Top 10 countries.

    Top 10 Users by Zoom Chat Sent Messages

    View top users of Zoom Chat in your organization.

    Usage by Zoom Chat Messages

    View total daily usage of Zoom Chat in your organization.

    Zoom Chat Reporting

    Identify what types of messaging content is being sent - text only, files, images, code snippets, GIFs, audio, and video.

    Rooms

    Dashboard

    Zoom Room Usage By Minutes

    View daily activity in Zoom Rooms across your organization.

    Top 25 Zoom Rooms Usage by Minutes

    View the rooms with the most meeting minutes.

    Top 25 Zoom Rooms Usage with Issues

    View the Zoom Rooms in your organization that are experiencing the most technical issues.

    Zoom Rooms Feedback

    View quantified feedback from Zoom Rooms users.

    Versions By Zoom Room

    View the client version in use by the Zoom Rooms in your organization.

    Get started using the Zoom Dashboard

    Get Started