Zoom Analytics

Explore key operational insights

Get Started Analytics and Reporting

Track key usage and performance information to monitor, analyze, and manage the Zoom experience in your organization.

Usage & Adoption

Client versions, modalities & devices being used, user satisfaction and more.


Performance data across users, locations, modalities, and more.


Audio/video device usage information, as well as usage and performance details for Zoom Rooms.


Network type, data center location for meetings, recording storage capacity.



Meeting & Webinar Quality

View meeting and webinar quality (MOS Score) by meetings or participants.

Live or Past Meeting Reports

Drill down into meeting quality measurements such as audio, video, screen share quality, modalities used, and any health issues.

Participant Drilldown

Select a participant in the Past Meetings list to view detailed audio, video, screen sharing, and CPU usage information.


Sort usage by meetings, minutes, participants, groups, participant information, audio type, or department.

Zoom Meetings Client Feedback

View top issues reported by meetings users and drill down to see users who reported the issue.

Versions by Client

View the client versions and operating systems currently in use by your Zoom users.



Quality of Service

View Mean Opinion Score (MOS) by site or across all sites for both inbound and outbound calling. Drill down to see more granular call quality information.

Usage & Adoption

Get key usage metrics for Zoom Phone including inbound/outbound calls, completed, answered, and missed calls across all sites or individual sites.

Location Tracking

An at-a-glance view of company and personal locations reported for emergency services.

Power Pack

Real-time and historical reporting are available for call queues with Zoom Phone Power Pack.

Call Queue Real-Time Analytics

View key performance data for call queues such as SLAs, call volume, wait time, completed/abandoned/missed calls, and more.

Call Queue Historical Analytics

View call queue activity and trends over a selected period.



Top 10 Locations by Zoom Team Chat Participants

View Zoom Team Chat usage ranked by Top 10 countries.

Top 10 Users by Zoom Team Chat Sent Messages

View top users of Zoom Team Chat in your organization.

Usage by Zoom Team Chat Messages

View total daily usage of Zoom Team Chat in your organization.

Zoom Team Chat Reporting

Identify what types of messaging content is being sent - text only, files, images, code snippets, GIFs, audio, and video.



Zoom Room Usage By Minutes

View daily activity in Zoom Rooms across your organization.

Top 25 Zoom Rooms Usage by Minutes

View the rooms with the most meeting minutes.

Top 25 Zoom Rooms Usage with Issues

View the Zoom Rooms in your organization that are experiencing the most technical issues.

Zoom Rooms Feedback

View quantified feedback from Zoom Rooms users.

Versions By Zoom Room

View the client version in use by the Zoom Rooms in your organization.

Get started using the Zoom Dashboard

Get Started