Handle everyday sales, customer support, and more with Zoom’s reliable, cost-effective cloud phone.
Zoom Phone for Small and Midsize Businesses
Set up your own small business phone system
A trusted cloud-based phone system for businesses of all sizes
Get started with Zoom Phone today
Level up your communications - and your small business - with plans starting as low as $10 a month.
US & Canada Metered
Pay As You Go
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Unlimited internal calling
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Metered outbound calling
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One Management Portal
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Domestic SMS & MMS
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US & Canada Number
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Multiple Device Use
US & Canada Unlimited
Unlimited Regional Calling
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Unlimited internal calling within US & Canada
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Unlimited outbound calling
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One Management Portal
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Domestic SMS & MMS
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US & Canada Number
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Multiple Device Use
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Optional add-on: unlimited calling to 19 countries
Pro Global Select
Choose from 40+ Countries
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Unlimited internal calling
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Unlimited outbound calling
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Domestic SMS & MMS
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One management portal
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US & Canada Number
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Multiple Device Use
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Optional add-on: unlimited calling to 19 countries
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Direct dial number
Professional call handling from any device
Handle customer calls with ease
Receive and place calls or SMS messages from anywhere.
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Assign a delegate to screen or make calls on behalf of another person.
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Simultaneously ring your mobile number.
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Scale your text message communications with Team SMS.
The phone that grows with you
Everything you need to communicate effectively with your customers.
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View call history, listen to or read transcribed voicemails, and keep your contacts - all within the application instead of on a specific device.
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Easily add new employees to your plan as you grow.
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Take advantage of Zoom's reliability and geographic redundancy to support your expansion.
Packages that fit your business
Transparent pricing with no hidden fees.
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Plans start from just $10 per user per month.
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Essential features like e911, SMS/MMS, unlimited call recording, and more are bundled into your plan at no additional cost.
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Mix and match unlimited and metered calling plans to meet the needs of your business.
How Referral Staffing Solutions uses Zoom to Grow their Small Business
Referral Staffing Solutions is an all inclusive staffing, recruiting and payroll firm connecting businesses and talented employees in Wisconsin and Minnesota. Learn how using Zoom Team Chat, Phone, and Meetings has supported their business growth and helped them place more candidates in meaningful jobs.
Learn more about VoIP phone systems
Key features of cloud VoIP phone systems
Small business VoIP phone services offer a wide range of features useful for smaller organizations. Users can conduct phone calls, video meetings, and conference calls, all through the same platform. Here are a few of the most important business phone features for your small business:
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Voicemail transcription
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Recording
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Virtual phone number
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Auto attendants
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SMS messaging
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Call transfer & forwarding
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Softphone
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Call delegation
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Call routing
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Listen (Monitor), Whisper, Barge
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Call queues
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Integration with business applications like Salesforce or Slack
Powerful features for administrators
Cloud VoIP phone providers like Zoom Phone have intuitive administration features that allow your staff to easily manage multiple business phone lines. A single, powerful admin panel for Zoom Phone lets managers:
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Add and remove users
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Set up and customize auto-receptionists and intelligent call routing
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Purchase and assign phone numbers
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Manage emergency calling settings
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Provision and assign devices, like desk phones, to those who need them
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View call logs
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Monitor call quality and usage
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And much more!
Why choose Zoom as your small business VoIP Phone provider?
Zoom Workplace
Enable modern collaboration with Chat & channels, Phone, Whiteboard, and Meetings in a single offering.
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Start a phone call or video meeting from a chat message
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Collaborate on a whiteboard from your desktop or room, and easily
share it with others -
See whether a colleague is available with presence status
Zoom Phone for Small Business FAQ
VoIP is typically a great option for small businesses. It’s flexible, affordable, and easy to manage. You can easily grow your VoIP network over time as your small business grows. With Zoom Phone, you can add new phone lines through the administration portal quickly and easily, and the phone number is immediately available for calling via the Zoom desktop client or smartphone app.
No. VoIP services can be used digitally through a software-based softphone, an application on a computer or mobile device. Many businesses choose to use basic USB or Bluetooth headsets combined with softphones to enable hands-free calling in the office. Advanced routing features even allow for calls to go to office phones during the day and cell phones after hours. Employees working from home can easily answer calls on home computers while vacationers can delegate calls to coworkers.
Going beyond the limits of traditional on-premises telephony enables any small business to adapt to shifting customer demands and employee work styles. With VoIP phone service, you can free yourself from the landline and make or receive calls from virtually anywhere. Your small business VoIP provider manages and maintains your company’s cloud-based business phone system so you don’t need a dedicated IT team to provide VoIP service to your employees.
You can use a VoIP phone number on a traditional desktop office phone if you prefer. You can use your existing phone system hardware as long as it’s compatible with VoIP technology, or Zoom Phone Hardware as a Service lets you obtain the latest hardware on a subscription basis, with very low upfront costs.
The process of switching will depend on the size of the business and the complexity of the current telephone system. There are two ways to make the switch: A hybrid model, also known as Bring Your Own Carrier (BYOC), which allows you to keep your existing carrier and slowly migrate to the cloud. A direct switch option. Many small businesses can easily complete a migration to VoIP on their own. For larger firms, or anyone who wants a customized transition plan, Zoom Phone Professional Services offers managed porting and VoIP system setup.
The setup costs of moving to a small business VoIP system are much lower than setting up a traditional landline system. Legacy on-premises solutions require extensive infrastructure and equipment, which are costly to install and maintain. Business VoIP phone service requires virtually no infrastructure, other than an existing internet connection. You don’t even need to purchase desk phones because you can use any device, such as a smartphone or computer, to make calls.
Zoom Phone supports phone number porting, so you can transfer over any existing numbers that you are currently using. You can also get a new business phone number through Zoom Phone if you choose.
