Enterprise Business Phone Service

Cloud-based business phone systems provide the features and the flexibility for today’s modern enterprises. Zoom Phone can help businesses consolidate, simplify, and future-proof their communications systems in one straightforward transition. By combining voice, video conferencing, chat, and even SMS messaging into a single platform, Zoom Phone cuts down on unnecessary complications in your communications network.

For multinational firms, the benefits of an enterprise business phone service are even greater. By enabling companies to consolidate carriers and communications providers on a global scale, Zoom’s business phone system makes managing enterprise-level communications simple, seamless, and intuitive.

Yes. Zoom offers a Bring Your Own Carrier option for your business phone system. This allows firms to opt into a hybrid model, giving them access to all of Zoom Phone’s advanced features like call recording while allowing them to keep their existing provider’s contracts, calling rates, and phone numbers. This also allows for a more gradual transition to a fully cloud-based business phone system to fit each organization’s unique schedule.

Yes – Zoom Phone supports business phone number porting from your current provider. Our system makes it easy to migrate existing phone numbers, as well as procure new numbers. The specific process depends on your current provider. Our team can walk you through the porting process during signup.

Zoom Phone has scalable enterprise phone plans to fit any need and budget. Metered calling plans start from just $10 per user per month. Unlimited plans in North America start at just $15 per month per user. Pro Global Select plans start at $20 per month per user. Learn more on our pricing page, or contact Zoom Sales today to discuss your unique needs.

Transitioning from legacy PBX to an enterprise phone system is a multistep process. Our onboarding team can help make the transition easier, but here is an overview of the process that most firms will follow:

1. Inventory & assess – Start by taking an inventory of existing hardware, existing business phone lines, number of employees, business locations, etc. You will also want to assess current bandwidth availability, and estimate how the transition to VoIP will affect connectivity speeds and bandwidth usage. It’s helpful to have a clear idea of what the current network looks like, and what needs the firm will have when transitioning to enterprise VoIP.
2. Collaborate & estimate – On the enterprise level, a transition to a VoIP business line will likely require collaboration between several departments in the firm. To make the transition as smooth as possible, fully evaluate LAN or WAN reliability, bandwidth availability, network performance, and any other relevant factors, before migrating to enterprise VoIP.
3. Contact sales – Once a firm’s current telephony network has been inventoried and assessed, it’s time to contact Zoom Phone Sales to purchase your business lines. For enterprise clients, we recommend contacting sales directly for help putting together a personalized transition plan for their business phone system.
4. Port numbers – Next, the firm will need to begin the porting process to migrate existing phone numbers to the new VoIP provider. Zoom Phone Professional Services can help with this process, but typically the firm will need to contact their existing provider to begin porting their business lines.
5. Procure hardware – In many cases, the next step will be to procure IP-enabled telephone hardware for your business phone system. Depending on the desired setup, this could include new desktop office phones, conference phones, or simple headsets for VoIP calls over office computers. For lower upfront costs, firms may consider utilizing Zoom Phone Hardware as a Service.
6. Configure & customize – Working together with in-house IT and Zoom Phone’s support team, firms can move on to configure and customize their new business VoIP system. This includes configuring physical hardware and network components, as well as customizing virtual features of Zoom Phone.
7. Schedule cutover – Once the new system is configured properly, you can schedule a cutover day for the full transition to business VoIP. Depending on the size of your organization and network requirements, this may take place immediately, or in a multi-phase process.

Our dedicated Enterprise Sales Team is here to help with your migration! If you have questions about making the transition from on-premises PBX to a cloud business phone service, contact us today.

Not necessarily. Zoom’s business phone system is compatible with select desktop office phones. Zoom also supports the use of “softphones,” meaning employees can make calls directly from their office computers using inexpensive headsets. Zoom Phone Hardware as a Service is another viable option that allows firms to order business phone hardware directly from Zoom, with virtually no upfront costs.