Virtual Phone Numbers: Are They Right for You or Your Business?

Virtual phone numbers eliminate the physical limitations of traditional telephone communications, giving your business the versatility and mobility it needs to thrive. With low costs, simple set-up, and ultimate flexibility, utilizing a virtual phone number just makes sense.

Multi-Line Phone Systems for Business

How do virtual numbers work?

A virtual phone number is a working telephone number that is not tied to any physical location or device. Calls to a virtual number can be set up to route to mobile devices, physical office phones, software-based “softphones” on computers, and even other phone numbers.

A virtual business phone number for business works over the internet rather than through traditional telephone providers and can do everything a traditional number can do and more.

The technology used to host virtual numbers is called Voice over Internet Protocol, or VoIP. VoIP is a technology that routes phone calls over the internet while allowing its users to interact with users on standard telephones. VoIP calls can be made from internet-connected computers, smartphones, and select physical desktop phones.

The benefits of VoIP and virtual numbers are substantial. With no need for additional hardware, installation, or maintenance, costs are often lower than traditional phone systems, while VoIP phone features are generally far more advanced, allowing businesses to utilize intelligent call routing, cross-platform call transferring, after-hours global routing, and more. For global firms, the ability to quickly obtain local numbers in 40+ countries helps foster credibility with local customers while also keeping communications costs low.

The best way to gain access to a virtual phone number is to sign up with a trusted VoIP phone service like Zoom Phone. Zoom Phone offers businesses a simple and affordable way to modernize their communications system while combining several aspects of business communication into one powerful platform. Zoom Phone customers can utilize voice, video and messaging communications, all in one intuitive app - from virtually any device.

What’s the difference between virtual phone numbers and traditional numbers?

Virtual Phone Numbers

  • Can be used anywhere in the world
  • Can be used on almost any device
  • Can be set up to route calls to other devices or other numbers automatically
  • Allows you to use your personal smartphone without giving out your own number
  • Requires no hardware - low-cost and versatile
  • Can be routed globally to reach available personnel, 24/7

Traditional Phone Numbers

  • Tied to a specific geographical location
  • Tied to a specific device
  • Call routing options are limited
  • You can use your personal number but there’s no way to separate business and personal
  • Requires expensive hardware for each new phone number
  • Global routing options limited

Why switch to virtual phone numbers?

Virtual numbers free you from the restraints of physical phone lines, giving you enhanced versatility, mobility, and connectivity - all at a lower price than traditional phone systems.

Take calls anywhere, from any connected device

With a virtual phone number you can stay connected wherever you go and on whatever device you wish to use. Take calls on your physical office phone or your smartphone at home during the day. You can even delegate work calls to a coworker while you are on vacation.

Easily port over existing numbers

For most businesses, keeping existing phone numbers active is very important. Fortunately, porting over existing numbers is easy with Zoom Phone. With Zoom Phone, you can keep the number your business contacts already know while enjoying the advanced features and versatility of a virtual business number.

Easily add or remove users

With Zoom Phone’s VoIP service, administrators can easily add, remove, or modify Zoom Phone users, licenses, calling plans, and phone numbers through a single admin dashboard. Unlike traditional phone systems, changes can be made instantly and without the need for expensive hardware.

Advanced functionality on any device

With Zoom Phone, businesses can leverage all the advanced functionality of the Zoom platform on almost any device. Make crystal-clear voice calls, collaborate with coworkers in video conferences, and much more — all in the same application. Plus, Zoom Phone supports standards-based encryption using SIP over TLS 1.2 Advanced Encryption Standard (AES) 256-bit algorithm, so you can rest assured that your communications are secure.

Virtual phone number FAQ

Yes. From the user’s perspective, virtual phone numbers function in essentially the same way as a standard phone number. The VoIP technology that powers virtual phone numbers is able to interact with other networks, so you can call any number - whether that number is an international business contact using a traditional provider, a coworker using VoIP, or a local landline.

Yes. When you purchase a new virtual number, you will be able to choose from a list of available numbers. Of course, only numbers that are not currently in use,or otherwise restricted are available to choose from.

Yes. Toll-free, 1-800 numbers are available on Zoom Phone. With Zoom Phone, you can easily obtain local numbers, international numbers, and toll-free numbers - all from the same service and within the same administrative account. View Zoom Phone plans and pricing.

Yes, you can have as many virtual phone numbers as your business needs. New numbers can be added with the click of a mouse for as little as $5 per month.

To use a virtual phone number, you need to subscribe to an affordable and accessible VoIP service, such as Zoom Phone. Business packages with unlimited calling, advanced features, and global add-on options start at just $20 per month per user.

No. Virtual phone numbers can be used through almost any smartphone, laptop, or desktop computer. If you’d like to use your new virtual business phone number on a physical office phone, the physical phone must be compatible with VoIP technology. See a list of compatible devices here. Businesses can also choose to subscribe to Zoom Phone Hardware as a Service, allowing you to procure the latest phone hardware with no upfront costs.

Users will simply need to sign up for Zoom Phone, pick a plan, and get started using the simple start-up guide. You can obtain new phone numbers for immediate use and begin the process of porting over existing numbers, all from the intuitive Zoom platform.

A virtual phone number is more flexible than a traditional phone number; it’s not tied to a specific landline or device such as your mobile phone. Also known as direct inward dialing (DID), virtual numbers allow users to easily redirect or route calls to any internet-connected device using VoIP technology.

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