Premier Developer Support
Support plans that provide access to prioritized developer-specific resources.


Technical Resources
-
Assistance provided by Zoom development experts across Developer Relations, Product Management, and Technical Support
-
Trained technical personnel that are able to respond to unique development needs, assist with custom integrations, and address technical Zoom account needs

Priority Support
-
Designated support channels with clearly defined hours of operation
-
Response turnaround time targets appropriately geared to different levels of business impact and concerns

Key Areas of Coverage
-
Developer enablement, onboarding, training, architectural consultations
-
REST API, event subscription & DSS issues resolution
-
Break-fix/troubleshooting for integrations, and API & SDK app development assistance
-
Marketplace admin support including app submission, release & update guidance

Am I eligible?
-
Zoom Pro Plan
-
Zoom Healthcare Plan
-
Zoom Business Plan
-
Zoom ISV
-
Zoom Enterprise Plan
-
Existing Developer Support Plan
-
Education Customer
-
Video SDK Developer
Each Zoom account is permitted only one (1) Premier Developer Support plan. The plan cannot be shared within an account or shared, linked, or co-termed with any other account.
Get expert Zoom developer support when you need it
Support plans that provide access to prioritized developer-specific resources
Bronze | Silver | Gold | |
---|---|---|---|
Method of Contact | Web Ticket | Web Ticket | Web & Phone Ticket |
Support Hours of Operation (English Only) |
Business Hours ** | Business Hours ** | 24/5 with 24/7 for P1 issues |
Response Time SLOs/SLAs P1 - Critical Service-level. The service is down or severely degraded. P2 - Significant aspects of the service are negatively impacted. P3 - General issues related to a developer product. The operational performance of the service is not impaired. P4 - General inquiries or consultation requests |
SLO P1 - 24 hour P2 - 48 hour P3 - 72 hour |
SLA P1 - 6 hour P2 - 12 hour P3 - 24 hour |
SLA P1 - 1 hour P2 - 5 hour P3 - 9 hour |
Recommended Monthly Support Hours | 4 Hours | 10 Hours | 20 Hours |
Live Developer Consultation (included in total support hours) |
|||
Direct Tier 2 Developer Phone Support | |||
Priority App Review & Approval |
Connect with Zoom to learn more about Premier Developer Support
Need help? Visit the Zoom Help Center
