Zoom Premier Support

Get the help you need quick and easy with plans that provide prioritized responses and dedicated management

Zoom Premier Support offers expert help when you need help the most

Priority response

Speed to resolution, while maximizing uptime availability of the Zoom Service

Technical resources

Administrators get prioritized routing to trained technical personnel

Technical account management

Technical Account Managers will be your trusted advisor for service-related activities

Find a support plan that fits your business needs

	Premier	Premier +
24x7 Global Access	Included	Included
Self Service & Chat Bot	Included	Included
Tier 1 Support (Chat, Web Ticket)	Included	Included
Tier 1 Support (Phone)	Included	Included
Direct Tier 2 (Chat, Web Ticket, and Phone)	Included	Included
Service Level Objective	Included
Service Level Agreement		Included
Automated Notification/Escalation		Included
Technical Account Manager		Included
Marketplace & API/SDK Support		Included
Global Technical Account Managers (included with Premier Elite)		Included
Global Assigned Elite Technicians (included with Premier Elite)		Included
Custom Operational Terms (included with Premier Elite)		Included

* Licensed: A member or admin that has been assigned a paid subscription license
** Access phone support is currently available only for Business, Enterprise, and Education customers

Zoom Help Center

Get in touch with a Zoom specialist to find out more about Premier Support

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