Work Transformation Summit
How to deliver impactful customer experiences
Because every interaction with your brand counts.
Organizations have made massive shifts to support the anywhere workforce, but new ways of working can impact how your customers – and employees – experience your brand. So how are you thinking about the critical experiences you’re delivering to your most important stakeholders?
Every interaction counts in a video-first world, and premium customer service is where competitive differentiation happens. Companies that embrace modern expectations while leaving people feeling appreciated are the next disruptors.
Join Zoom for a free, half-day virtual event, hosted by Global Deputy CIO, Gary Sorrentino, to learn how leading organizations are using technology to reimagine every brand experience, deliver more human interactions, and delight their customers.
You’ll discover how leaders who understand where to meet their customers and employees – and how to engage them – are better positioned to create a positive brand experience and attract raving fans.
Event moderated by Gary Sorrentino, Global Deputy CIO, Zoom
- Wednesday, April 13th
Keynote: Humanizing the Customer Experience
Speakers: Oded Gal & Brian Solis
Reframing the Customer Experience
Speakers: Heidi Elmore, Zoom; Dave Michels, TalkingPointz; Robin Gareiss, Metrigy Research
Meeting Customers Where They Already Are
Speakers: Megan Donaldson, Zoom; Bruce Temkin, Qualtrics; Dan Steinman, Gainsight; Jon Herstein, Box.com
- Speakers: Robin Bunevich, Jaclyn Zhuang, Joel Ndreu, Kat Adams Josh Stanley Theresa Larkin
- Description: Join a discussion around how your organization can implement tools like Zoom Events and Webinar to create deeper, more human customer connections while also amplifying your key messages and sales tactics.
- Speakers: Josh Stanley
- Descripiton: When customers need support, they want human connection and Zoom is here to support this need with our Contact Center. Learn more about this new solution from Zoom and get all of the details you need to bring face-to-face video communication to your customers’ support needs today.
- Speakers: Theresa Larkin
- Description: Receive a full walkthrough of one of Zoom’s latest products, Zoom IQ, a sales intelligence solution that turns customer conversations into meaningful, actionable insights.