Work Transformation Summit
Gain practical insights from Zoom, AI analysts, and industry experts on purposefully implementing AI to elevate employee and customer experiences within your organization.
Keynote conversation: Reimagine collaboration in an AI-powered world
Join Xuedong Huang, Chief Technology Officer at Zoom and Nick Thompson, Chief Executive Officer at The Atlantic, to explore the power of integrating AI into workflows and how it can meaningfully elevate employee and customer experiences.
Where personalization and data privacy meet: AI and the customer experience
Join us for an insightful discussion on harnessing AI to personalize customer experiences while prioritizing privacy considerations. Hear from Melody Brue, VP & Principal Analyst at Moor Insights & Strategy, focused on modern work, alongside Zoom’s Chief Compliance Officer, Lynn Haaland, and Chief Customer Officer, Nick Chong, as they delve into strategies for effectively integrating AI into your customer experience workflow while maintaining a focus on data standards and compliance.
The future of digital transformation: Evolving your business with AI
Join industry leaders and Zoom customers Michele Buschman, CIO of American Pacific Mortgage, and Michael Keithley, CIO of United Talent Agency, as they share insights on leveraging AI in daily workflows. Discover how they boost productivity and unlock employee potential through strategic AI adoption. Gain practical tips on introducing, deploying, and measuring AI effectiveness within your organization.
Keynote
Smita Hashim, Chief Product Officer (Zoom); Pascal Bornet, AI & Automation Expert; Best-selling Author (Keynote Guest) Join Smita Hashim, Chief Product Officer at Zoom and AI expert Pascal Bornet to discuss Zoom’s perspective on generative AI and how to use the technology to strengthen human relationships in the workplace.
Using AI Across the Customer Journey
Mahesh Ram, Head of Contact Center (Zoom); Robin Gareiss, CEO & Principal Analyst (Metrigy); J. P. Gownder, VP & Principal Analyst (Forrester); Nancy Rademaker (International Thought-leader AI, Technology, and Culture) For businesses to thrive, executives need to decrease churn and provide customer happiness with the understanding that customer expectations are growing. In this session, our panel of analysts and experts will break down how companies can use generative AI to evolve and improve the customer journey.
Balancing Automation and Company Culture: Navigating Generative AI in the Modern Workplace
Matthew Saxon, Chief People Officer (Zoom); Jason Averbook, Senior Partner & Global Leader of Digital HR Strategy (Mercer); Casey Santos, Chief Information Officer (Asurion); David Strickland, VP of Telehealth & Care at Home Technology (Kaiser Permanente) Join this session to learn how generative AI automation can help employees and improve company culture. Matthew Saxon, Chief People Officer at Zoom, delves into issues surrounding ethics, privacy, and implementation challenges when it comes to incorporating AI into your workplace.
Innovate to Navigate: Strategizing for 2023
Kelly Steckelberg, Chief Financial Officer (Zoom) & Jim Maholic, Founder (Common Sense Strategy) Leveraging their expertise, Kelly and Jim (IT Strategist and best-selling Author) discuss how to prepare for the unexpected, strategic areas to focus on, and how to think about the role of tech to drive new growth and increase profitability.
Identifying Where You Can Make the Most Impact
Janine Moreno, Program Manager, Office of the CIO (Zoom), Danny Lilley, VP and Chief Technology Officer (Werner), Ed Wagoneer, Chief Information Officer (JLL), John Murphy, Director of IT ( MBZUAI)A candid conversation on confidently navigating the future of work through the lens of each company's experiences and insights. This discussion will focus on topics like tackling new economic changes, improving customer and employee experiences, and key learnings from the past year.
Build Resilient Revenue Teams Through Insights and Better Collaboration
Kathy Doolaege, Head of Global Sales Operations and Enablement (Zoom) and Kenny Scannell, Head of Sales and GTM for Zoom Revenue Accelerator (Zoom) Customer-facing teams are essential to navigating times of high uncertainty: they will identify new growth areas while keeping current customers happy. Hear best practices and innovations that will help your customer-facing teams thrive and deliver best-in-class customer experiences.
Analyst Perspectives: Work in 2023 and Beyond
Joseph Chong, Head of Product, Solutions, and Industry Marketing (Zoom), Amy Loomis, Research Vice President, Future of Work (IDC) and Irwin Lazar, President and Principal Analyst (Metrigy Research) Expert analysts discuss the global future of work and the impact new technologies, borderless collaboration, customer experience, and the adoption of automation will have on organizations in 2023 and beyond.
Keynote: Building A Smarter Hybrid Workspace
Aparna Bawa, Chief Operating Officer (Zoom) & Jay Choi, Chief Product Officer (Qualtrics)As organizations across the globe embrace flexible work, workspaces need to evolve with it. Aparna Bawa, Chief Operating Officer at Zoom, will kickoff the event with a keynote exploring what the workspace evolution looks like, findings on why we’re evolving toward hybrid work, and best practices for successful employee experience and performance. Then, Jay Choi, Chief Product Officer at Qualtrics, will join us to share crucial data findings to help explain what the workforce is feeling, how hybrid work is positively affecting employee engagement and belonging, and how to take action toward building a smarter workspace for employees at home and in-office.
Navigating Hybrid Work
Alana Collins, Head of Real Estate & Workplace (Zoom, Moderator); Chris Bedi , Chief Digital Information Officer (ServiceNow); David Picot, SVP, Real Estate & Property Development (BJ’s Wholesale Club); Douglas Edwards, SVP, Enterprise Associate & Business Solutions (Humana)Through a moderated panel discussion, Zoom customers will discuss the benefits and challenges of hybrid work by sharing their own experiences and the steps they’ve taken to navigate this new way of working in real time. Throughout the discussion you’ll glean ideas you can implement in your organization, thought-starters on how to truly listen and get feedback from your employees, and actionable changes you can make going forward to positively impact employee experience across the board.
Hybrid in Action: The Next Gen Workspace
Carleigh Noble, ZoomIn this product showcase, you’ll gain an understanding of the different products and resources that are available to help your company succeed as a hybrid workforce. In “Next Gen Workspace”, Zoom experts will take you through products and features such as Zoom Whiteboard, Workspace Reservation, Intelligent Director, Zoom Room Apps, and Zoom Events in Zoom Rooms to demonstrate how your company can maximize productivity and ensure inclusion, regardless of your work model.
Hybrid in Action: Unified Evolution
Theresa Larkin, Zoom In today’s hybrid workforce, making connections that matter is so important. You want your employees to feel informed and included, while remaining trust and flexibility. In this session, we will take you through how Zoom solutions can help keep make everyone feel that they have an equal opportunity, keep information flowing across teams, time zones and projects, and give your employees the flexibility to work in ways they prefer.
Workplace Transformation with Zoom Apps and the Developer Platform
Ross Mayfield, ZoomDiscover how you can utilize Zoom Apps and the Zoom Developer Platform to create solutions for workplace transformation. We’ll explore the over 2,000 integrations available in the Zoom App Marketplace including over 100 Zoom Apps as well as what’s available from 3rd parties. As an open platform, you can further customize Zoom by developing applications and integrated workflows.
Hybrid in Action: A Day in the Life
Mark Barragan, ZoomIn this “day-in-the-life” presentation, a Zoom expert will take you through a live step by step guide on how to use Zoom’s tools and resources to create a more intelligent workspace for day-to-day workflows.
Keynote: Humanizing the Customer Experience
Oded Gal, Zoom & Brian Solis, SalesforceAn inspiring keynote about the value of humanizing the customer experience and its impact on organizational success. We cover “of-the-moment” trends that are driving the customer experience evolution and the Zoom innovations powering these efforts.
Analyst Session: Reframing the Customer Experience
Heidi Elmore, Zoom (moderator); Dave Michels, TalkingPointz; Robin Gareiss, Metrigy ResearchAnalysts weigh in on the quickly changing landscape of the customer experience and mindset. This session provides a roadmap to help you create deeper customer relationships and experiences that translate to increased loyalty and sales.
Customer Panel: Meeting Customers Where They Already Are
Megan Donaldson, Zoom (moderator); Bruce Temkin, Qualtrics; Dan Steinman, Gainsight; Jon Herstein, Box.com This elevated panelist conversation features business leaders from three business sectors, sharing how they are prioritizing the customer experience in their organizations and the challenges they’ve faced as their customers’ needs change.
Amplifying Through Meaningful Connections (Zoom Events)
Zoom Events Experts: Robin Bunevich, Jaclyn Zhuang, Joel Ndreu, Zoom, Kat AdamsSee how your organization can implement tools like Zoom Events and Zoom Webinar to create deeper, more human customer connections while also amplifying your key messages and sales processes.
Supporting Customers Every Step of the Way (Zoom Contact Center)
Josh Stanley, ZoomWhen your customers need support, they want human connection. Discover how Zoom Contact Center delivers that connection, and see how easy it is to bring face-to-face video communication to your customers’ support needs today.
Improving Seller Performance and Customer Experience (Zoom Revenue Accelerator)
Theresa Larkin, Zoom Get a full walkthrough of one of Zoom’s latest products, Zoom Revenue Accelerator, a conversational intelligence solution that turns customer conversations into meaningful, actionable insights.