Meet with us at Gartner US ITXpo™

17-20 October 2022

9am – 5pm

We are thrilled to be at Gartner ITXpo™ in Orlando, Florida this year and would love to meet with you. Our Zoom executives would be delighted to host you onsite for a 1:1 meeting to discuss your unified communication goals and how Zoom can best partner with you.

Please fill out the form and we will reach out to you with the next steps.

Meet with us at Gartner US ITXpo


Live Demo

Stop by booth #449 to speak with Zoom experts and enjoy a live demo of the Zoom Platform.


  • Monday, October 17, 2022
  • Tuesday, October 18, 2022
  • Wednesday, October 19, 2022
1:30pm – 2:00pm30 min

The Connected Experience: Reimagine the Communications Platform

Gary Sorrentino, Global CIO
Our world is forever changed – we now work across boundaries of time and place, as asynchronous communications allow us to collaborate deeply and video brings us together. But there is much more to communications than meetings, phone, and chat! Today our businesses demand intuitive, powerful tools to propel our teams forward and to keep us connected. Join us as we unveil the new Zoom Platform.
11:30am – 12:00pm30 min

Zoom: Optimizing the Customer Experience

Scott Brown, Head of Contact Center Sales and GTM, Zoom
Vishakha Parvate, Lead Product Manager, Zoom Conversational AI
As customers and consumers, our expectations continue to rise. We expect everything digitally and instantaneously. We want responses to be accurate, the first time. And we want to engage with a business when and how it’s convenient for us – any time, any channel, any device.   Join us as we explore how contact centers are blending the powerful combination of AI with human experiences to deliver exceptional service to their customers.
2:15pm – 2:35pm20 min

Zoom Contact Center Product Tour

Josh Stanley, Strategy Lead – Contact Center
11:30am – 12:00pm30 min

Engage Employees and Customers with a Modern Communications Platform

Mark Barragan, Zoom Rooms North Americas Leader; Robin Bunevich, Product Marketing Manager – Zoom Events
With much of the workforce still remote or hybrid, employee engagement is more important than ever. How can you keep your employees informed and feeling like they are a part of a larger community? From new employee onboarding to talent retention with virtual or hybrid events, learn how your evolving work strategy can span departments and use cases with tools like Zoom Events, Workspace Reservation, Smart Gallery, Zoom for Home, and others. No longer just a tool for meetings, Zoom’s platform is leading innovation, insights, and solutions for this new era of work.


Gary Sorrentino

Gary SorrentinoGlobal CIO
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Gary Sorrentino serves as Zoom’s Global CIO, after spending over two years as our Global Deputy CIO. A former Managing Director for J.P. Morgan Asset & Wealth Management, Gary was the Global Head of Client Cyber Awareness and Education.

For over 12 years, Gary was the Chief Technology Officer for J.P. Morgan AWM’s global technology infrastructure initiatives, where he managed its Data Privacy program and was responsible for Infrastructure, Application and End User Technology Production Support. In 2014, he assumed a new role as the lead for their Cybersecurity efforts and developed a firm wide “Protect the Client” Cyber program designed to raise cybersecurity awareness among employees and clients.

With almost 40 years of experience in Information Technology, Gary has served in various other IT leadership positions in firms across the financial services industry. Prior to joining J.P. Morgan in 2005, Gary was Head of Global Infrastructure and Head of Technology Efficiencies at Citi Private Bank, where he was responsible for Global Infrastructure Support and strategic technology initiatives. Other roles he has held include Global Technology CFO at Credit Suisse and North America IT Controller at UBS

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Scott Brown

Scott BrownHead of Zoom Contact Center
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Scott Brown leads Zoom’s Customer Experience team which includes Zoom Contact Center as a Service (CCaaS) offer and the recently acquired Solvvy conversational artificial intelligence capabilities. Scott and team are laser focused on providing digital customer experiences which ultimately deliver higher NSAT, reduce customer churn, and increase the lifetime value of customers. Zoom Customer Experience is an integral element of Zoom’s platform positioning and the unification of all communication modalities.

Prior to joining Zoom Scott Brown Served as the SVP of Cisco’s Global Collaboration Sales and Go-to-Market organization and was responsible for the Collaboration product sales specialists, inside sales, pre-sales engineering, channel and ecosystem strategy, and routes to market. Collaboration is one of Cisco’s most competitive market segments and this $6B business was a critical part of the company’s overall SaaS transformation plan.

Scott joined Cisco from Amazon Web Services (AWS) where he led the global Go-to-Market teams for the Productivity Applications portfolio, which included Amazon Chime, Amazon Connect, the End User Computing (EUC) services of WorkSpaces, Appstream, WorkDocs, among many other services. Scott was the first hire on the Amazon Connect Contact Center as a Service (CCaaS) Go-To-Market team and grew that business to become the fastest growing service in the history of AWS.

As a founding member of the Microsoft Unified Communications Incubation team, Scott spent 13 years at Microsoft where he helped launch the Lync platform globally, oversaw the acquisition of Skype and helped build Skype for Business into a $2B+ operation. He started his career at the Gallup Organization, building and managing contact centers around the globe.

Scott earned a Bachelor of Arts in Psychology from the University of Nebraska, where he was also an ROTC Honor Graduate. He served in the U.S. Army and is a veteran of the Nebraska Army National Guard.

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Mark Barragan

Mark BarraganZoom Rooms North Americas Leader
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Over the last 20 years, Mark has been working in the collaboration, networking, and security industries. He started off in sales engineering for Tandberg, a video collaboration (Rooms) company. Later he transitioned to Cisco via acquisition, selling their broader portfolio. Mark now runs the Zoom Rooms Sales Team covering North American and LATAM.

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Robin Bunevich

Robin BunevichProduct Marketing Manager
Zoom Events, Zoom
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Robin Bunevich is a Product Marketing Manager at Zoom Communications. She oversees marketing and product strategy for Zoom Events and Webinars. Prior to Zoom, she ran the marketing team for live events at The New York Times, and was instrumental in helping the organization transition to a virtual events program in March 2020. At Zoom, Robin uses her 15 plus years of marketing and event experience to drive new audiences for Zoom’s virtual event solutions.

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Josh Stanley

Josh StanleyStrategy Lead – Contact Center
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Josh Stanley joined Zoom in April 2019 and has been a part of bringing Zoom Phone to market from its infancy to now over 4+ million users. Josh leads Sales Strategy for Zoom Contact Center, focusing on expanding the product line, capturing new routes to market, and improving processes to capture greater market share. Prior to Zoom, Josh spent 9 years at Cisco in sales, leadership, and partner development roles. Prior to Cisco Josh spent 9 years managing a contact center at Merrill Lynch.

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Schedule a meeting with our executives

We would be delighted to host you onsite for a 1:1 executive meeting to discuss your unified communication goals and how Zoom can best partner with you.

Please fill out the form and we will reach out to you with the next steps.

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