Zendesk Increases Productivity, Achieves ‘Fantastic Results’ Using Zoom

    Zendesk's previous video communications were not easy to get up and running. That all changed when it switched to Zoom and Zoom Rooms.

    At Zendesk, we use Zoom for all of our video conferencing. We have offices in London, Dublin, Manila, and Singapore, and we’re all now on Zoom Rooms. It was easy to get started, easy to get set up, and we didn’t require a lot of time and training like we normally would. Before we had Zoom we had many tools in the environment. … With our previous solutions, it was not as easy as it was with Zoom to get up and running.

    Chris Rouge

    AV Project Engineer, Zendesk

    At Zendesk, we use Zoom for all of our video conferencing. We have offices in London, Dublin, Manila, and Singapore, and we’re all now on Zoom Rooms. It was easy to get started, easy to get set up, and we didn’t require a lot of time and training like we normally would. Before we had Zoom we had many tools in the environment. … With our previous solutions, it was not as easy as it was with Zoom to get up and running.

    Chris Rouge

    AV Project Engineer, Zendesk

    It’s no secret that Zoom has developed a partnership with our friends at Zendesk over the past couple of years. We have several Zendesk integrations that empower customer success and support teams with instant Zoom meetings right from the Zendesk interface.

    But did you also know that Zendesk is also a very happy Zoom customer? Well, it’s true!

    Zendesk CIO Tom Keiser, Senior Manager of Collaboration Systems Rujul Pathak, and AV Project Engineer Chris Rouge talked about how Zoom helps them quickly connect its remote offices.

    “At Zendesk, we use Zoom for all of our video conferencing. We have offices in London, Dublin, Manila, and Singapore, and we’re all now on Zoom Rooms. It was easy to get started, easy to get set up, and we didn’t require a lot of time and training like we normally would. Before we had Zoom we had many tools in the environment…with our previous solutions, it was not as easy as it was with Zoom to get up and running,” Rouge said.

    The results have been phenomenal:

    • “Zoom has increased our productivity so much more.” – Pathak
    • “The ability to start a Zoom meeting from a Slack chat is amazing.” – Rouge
    • “Zoom works. Period. The quality is amazing. We’ve had fantastic results all over the company.” -Pathak

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