Spin Master Continues Work ‘Without Missing a Beat’ with Zoom and Neat

Toy and entertainment company Spin Master had to find a way to continue operations when its workforce went remote in the wake of COVID-19.

Using Neat plus Zoom Rooms provides everything we need for a meeting room, enabling us to massively streamline from 15 pieces of equipment in each room to just three — a Neat Bar, Neat Pad, and a screen.

Tyler Pollard

Global Manager of Audio Video, Spin Master

Tyler Pollard

Global Manager of Audio Video, Spin Master

As one of the largest children’s toy and entertainment companies in the world, Spin Master is the brains behind a wide variety of successful toys, entertainment franchises, and digital games such as PAW Patrol, Hatchimals, Rubik’s Cube, and more.

With over 1,600 global employees making these groundbreaking toys and shows a reality, Spin Master needed to find a way to continue operations when its workforce went remote in the wake of COVID-19.

Zoom enabled Spin Master to maintain its operations and carry out complex projects, while Neat’s Zoom-native hardware supported frictionless collaboration between its in-office and remote teams, paving the way for a seamless transition back into the office.

Removing the barrier of distance with Zoom

Spin Master’s legacy solution couldn’t provide the security, scalability, interoperability, and seamless experience they were looking for. The globally distributed team required a robust, intuitive, and secure video communications platform, so they turned to Zoom. The deployment came in the nick of time — Spin Master implemented Zoom one week before it was asked to go into lockdown due to COVID-19.

“Although we didn’t know what was coming, in hindsight we can see how picking Zoom paid off in the wake of COVID,” said Tyler Pollard, Spin Master’s Global Manager of Audio Video.

Zoom was so easy to use. It was no problem to shift our entire global workforce to remote work and maintain momentum and productivity.

Tyler Pollard

Global Manager of Audio Video, Spin Master

A seamless user experience with Zoom + Neat

The teams at Spin Master knew that, despite the lockdown, they needed to prepare for a smooth transition back to the office once they could safely return. This caused the team to deploy Zoom in-office meeting spaces across the globe.

“We used the lockdown as the opportunity to plan and implement the final phase of our Zoom deployment,” Pollard said. “We weren’t sure at the time how long the shutdown would last, so it was critical to quickly get the meeting room solution operational so that our teams could come back to the office and carry on without interruption. This meant we not only needed a solution that would be easy for employees to use upon their return, but that could also be sourced quickly and deployed remotely.”

Spin Master needed an effective and intuitive device that would not only streamline the implementation process, but also provided high-quality audio and video. Pollard and his team selected the Neat Bar for Spin Master’s conference rooms and were immediately impressed with the simplicity of the solution.

“Neat Bar was unbelievably simple for the team to set up remotely with just an activation code or admin credentials,” added Pollard. “Plus, using Neat plus Zoom Rooms provides everything we need for a meeting room, enabling us to massively streamline from 15 pieces of equipment in each room to just three — a Neat Bar, Neat Pad, and a screen.”

The Neat Bar enabled a seamless transition back to the office for the Spin Master team since its intuitive interface closely matched Zoom’s desktop interface. Its high-quality audio and video made it easy to collaborate on complex toy and entertainment product planning, regardless of where Spin Master’s employees were located.

“Using Neat plus Zoom Rooms when we got back to the office was seamless, and we’ve been able to go back to remote working where necessary without missing a beat,” said Pollard. “The simple and consistent interface for meeting room and desktop is so easy for our employees to use, and Neat Bar’s high-quality audio and video provide effective and equitable collaboration for remote and in-office teams, no matter where they’re situated.”

To learn more about how Spin Master is using Zoom and Neat to safely and seamlessly make the transition back into its offices, read the full customer story on Neat’s website.

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