Customer Stories

Financial Services

GIC Private Limited

Global Investment Firm GIC Empowers Mobile Workforce with Zoom

Zoom's video solution met key criteria for Singapore-based GIC: standardization, simplification, and support for multiple devices.

GIC Private Limited

Founded: 1981

Headquarters: Singapore

Industry: Financial services

Challenges: Globally distributed workforce, heavy-touch legacy infrastructure

Solution: Zoom Meetings

Business benefits: Workforce enablement, unified communications, multi-device support

At GIC, we want to empower a mobile workforce and drive those ways of working. We now have a product in Zoom that helps untether our users from a desk.

Victor Chua

Head of Strategy, Architecture & Infrastructure

GIC Private Limited

Founded: 1981

Headquarters: Singapore

Industry: Financial services

Challenges: Globally distributed workforce, heavy-touch legacy infrastructure

Solution: Zoom Meetings

Business benefits: Workforce enablement, unified communications, multi-device support

At GIC, we want to empower a mobile workforce and drive those ways of working. We now have a product in Zoom that helps untether our users from a desk.

Victor Chua

Head of Strategy, Architecture & Infrastructure

GIC Private Limited is a global investment firm that manages Singapore’s foreign reserves. Its mission is to secure Singapore’s financial future by investing across a range of assets in public and private markets. With 10 offices in key financial cities worldwide and investments in over 40 countries, communication plays a critical role in building bridges to achieve this mission.

Victor Chua, Head of Strategy, Architecture & Infrastructure with GIC’s Technology Group, said: “The ability to communicate seamlessly and at a moment’s notice is absolutely critical for productivity and collaboration.”

GIC’s business is global, and its workforce is located in 10 different global offices. Its communications infrastructure, therefore, needs to respond to an array of environments and configurations. “We do business in more than 40 countries, in different markets, different time zones, and different locations, and communication is our lifeline,” Chua noted.

Unified video & audio meetings for global communication

Fayouz Sunnooman, Vice President of End User Experience with GIC’s Technology Group, said GIC conducted a technology assessment and sought a few specific outcomes: standardization, simplification, and support for multiple devices.

“We wanted something that could standardize our communications infrastructure within GIC, and we wanted to simplify it so anyone could use the solution and could easily fix it when something goes wrong,” Sunnooman said.

We really needed a platform that was device-agnostic – supporting multiple platforms such as Apple, Android, Windows – to unify communications across non-homogeneous devices.

Fayouz Sunnooman

Vice President of End-User Experience

“Zoom’s portal enables our support team to see with granularity what’s going on in a meeting and helps us pinpoint, for instance, what’s driving network instability,” Sunnooman added.

With Zoom, GIC has better enabled unified video and audio meetings for its global teams. About 30% of GIC’s employees use Zoom for meetings today, Chua said, and he expects this number to grow as the Technology Group rolls out the solution to the rest of the company.

“At GIC, we want to empower a mobile workforce and drive those ways of working,” Chua said. “We now have a product in Zoom that helps untether our users from a desk.”

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