- No fees for emergency 911 Service
- No fees for compliance and administrative cost recovery Fee
- No 10DLC SMS fees
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- Emergency 911 service fee
- Compliance and administrative cost recovery fee
- Multiple fees for SMS brands and campaigns
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- 49 countries via native PSTN
- 90+ countries via cloud-peering (Provider Exchange)
- 100+ countries via prem-based BYOC
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- 46 countries via native PSTN
- No PSTN-cloud peering program
- 69 countries via prem-based BYOC
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Not generally available |
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Not generally available |
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Requires all users to have the most expensive RingEX package |
Team SMS included in PowerPack add-on |
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Unlimited storage |
90 days of storage |
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Additional subscription required |
Included in PowerPack add-on |
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Voice and Team SMS |
Voice only |
Native voice, digital, outbound channels, agent assist, virtual agent, WFM, QM, and speech analytics, all in one platform |
Native voice, digital, outbound channels, reliance on third parties for agent assist, virtual agent, and advanced WEM capabilities |
Support for all Gartner MQ Leaders |
Only to NICE |
- Phone and Meetings
- Flexible desktop widget allows users to make calls without leaving their current application
- Robust mid-call controls
- Presence enabled contacts
- Multiline
- Post-call AI summaries and transcription
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- Phone only
- Users must navigate to the Microsoft Teams plugin, disrupting their workflow when making calls
- Basic mid-call controls in Teams
- No multiline controls
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Support for users, call queues, and auto-attendants with failover during Team outage |
Support for users only |
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Calendar only |
- Wide selection of room hardware
- Conference room connector to standards-based rooms
- Direct-guest join to Microsoft Teams and Google
- Included with Zoom Workplace Enterprise bundles
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- Limited selection of room hardware
- SIP connector
- No integration to Google Meet or Microsoft Teams meetings without third-party
- $49 per room/month
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Robust options including organizing content in folders, building playlists, uploading image files, videos, and connecting to popular file hosting sites such as Box, Google Drive, and OneDrive |
URL option only |
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Included advanced poll options before, during, and after meetings offering capabilities such as quiz scoring and automating breakout rooms based on poll answers. |
Basic in–meeting polls only. |
Robust capabilities with templates, and generative AI capabilities |
Basic whiteboard capabilities |
Workvivo (Gartner MQ Leader) |
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Zoom Revenue Accelerator (Forrester Wave strong performer) |
RingSense |
2500+ pre-built integrations |
300+ pre-built integrations |