Accessibility Frequently Asked Questions
The following are answers to common questions we receive in regards to accessibility. To acquire additional accessibility-related support, request documents in an alternate format, or to register disability requirements with our support teams, please email firstname.lastname@example.org
What does accessibility mean at Zoom?
At Zoom, we strive to ensure that people of all abilities can meet and collaborate with one another by taking into consideration the wide range of hearing, vision, mobility, and cognitive abilities. Our teams adhere to the WCAG 2.1 AA recommendations while designing and developing every feature to ensure that accessibility considerations are not just nice-to-haves, but requirements in our development process.
How does Zoom ensure accessibility in its products?
Zoom's design and development process expect that newly introduced features are made accessible from the very beginning. The accessibility team collaborates with the product and engineering teams at every stage of the release process. We believe accessibility should begin at the design phase, where fundamental accessibility issues can be identified and addressed as early as possible. The accessibility team tests with screen readers and with keyboard-only, and works in tandem with developers to ensure that all releases are compatible with as many assistive technologies as possible.
If issues with accessibility arise, how does Zoom plan on remediating the accessibility issues?
Zoom is constantly gathering feedback from users to identify areas where there is a mismatch between our products and our users' abilities. If accessibility bugs exist, Zoom will work with users and customers to identify the most critical accessibility issues and incorporate them into the roadmap. While timelines will depend on the severity of issues, Zoom takes “showstopper” issues (issues that make it impossible for users with disabilities to access information) very seriously and will ensure that those issues are of highest priority in the Zoom roadmap.
Does Zoom comply with WCAG guidelines and Section 508 Standards?
Full details about how each product complies with each WCAG guideline can be found in the products’ respective VPAT documents can be found on our Accessibility Page.
Does Zoom support closed captioning for its live meetings and webinars?
Zoom supports closed captioning for its live meetings through several different methods. Meeting hosts may type the captions themselves or assign another participant to type closed captioning. Alternatively, meeting hosts may also use a CART provider for onsite or remote captioning. For remote captioning, Zoom provides a Closed Captioning REST API that allows caption providers to stream their captions directly into the Zoom interface. Zoom's Cloud Room Connector and Virtual Room Connector also provide support for displaying closed captioning on H.323 devices.
What 3rd party caption providers are supported by Zoom?
CART providers use many different platforms depending on the needs of their clients. Support for integrated captions within Zoom can be accomplished as long as the CART provider is able to use a captioning platform that supports Zoom's Closed Caption REST API. VITAC is a CART provider that supports Zoom's Closed Captioning API. StreamText and 1CappApp are captioning platforms that also support Zoom's Closed Captioning API.
Are the meeting cloud recordings accessible?
Zoom cloud meeting recordings can be streamed through the My Recording page of the Zoom web portal. The cloud recordings video player is accessible to screen readers and accessible to keyboard-only. Cloud recordings also support closed captioning and transcript views.
Is Zoom keyboard accessible?
Zoom ensures that its products are operable for users with mobility impairments by supporting keyboard accessibility and by designing interactions that do not require fine motor control. Keyboard accessibility is incorporated into the development process by ensuring that any actions that can be completed with a mouse may also be completed with only a keyboard, and with comparable ease of use. Zoom also provides keyboard shortcuts that are customizable and can be enabled globally.
What are important accessibility-related keyboard commands that I should be aware of?
To ensure full keyboard support within the desktop meeting client, the toolbar must be set to not automatically hide. This can be accomplished by unchecking the "Always show meeting controls" under the "Accessibility" section of the desktop application Settings, or in the "In-meeting (basic)" section of the web portal Settings. This may be also be accomplished on a per-meeting basis using the "Toggle the 'Always show meeting controls' option in Settings/Accessibility" keyboard shortcut. Please see below for a list of other important navigational keyboard shortcuts.
Toggle the "Always show meeting controls" option in Settings/Accessibility
Ctrl + \
Navigate among Zoom popup windows/toolbars
CMD + ~
Change focus to Zoom meeting controls (at the top when sharing your screen at the bottom when not sharing)
Ctrl + Alt + Shift
CMD + ~
Begin remote control
Alt + Shift + R
Ctrl + Shift + R
Is Zoom accessible for users with visual impairments?
Zoom ensures that its products are operable and perceivable for users with visual impairments. Our products support common screen readers such as NVDA, JAWS, VoiceOver, and Android Talkback. Additionally, visual interfaces are designed with adequate color contrast, size, and usage of color to ensure clarity for users with various vision needs.
Is content shared through the screen sharing feature accessible to screen readers?
User content shared through Zoom’s screen sharing feature is rendered to meeting participants as an HD video stream. In order to make contents of the screen share accessible to attendees who use screen readers, it is recommended that the presenter share the relevant files/notes with meeting attendees. This solution will ensure that the document's full content and semantic markup is preserved and made accessible to screen reader users. Zoom provides file upload capabilities in its in-meeting chat so that meeting hosts may share files to participants while in-meeting.
Can I use the remote control feature to control another computer's screen reader?
Zoom's remote control feature allows users to control the screen sharer's screen reader. The host computer must first enable "share computer audio" to stream the screen reader speech output to the guest computer. Once the guest has gained remote control, the common screen reader keystrokes will be registered on the host computer.
Does Zoom application support high-contrast or dark mode settings?
The Zoom Application on Windows, iOS, and Android support the high contrast settings defined in the system preferences. The Zoom Application for macOS supports Dark Mode.
Does Zoom application support larger font settings?
The Zoom Application on macOS and Windows only support the inheritance of the display scaling options defined in the operating system settings. The Zoom desktop applications also provides font size customizations for subtitles. The Zoom Application for iOS and Android support font sizes defined in the system settings.
Does Zoom support sign language interpreters?
Sign language interpreters may join a Zoom meeting just like any other video participants. Participants may use Zoom's pinning feature to keep the interpreter's video thumbnail stationary.
How can you submit feedback about Zoom Phone under the Accessible Canada Act?
Zoom is committed to empowering people with diverse abilities and using technology to eliminate barriers. Zoom Phone is in the process of implementing an accessibility plan pursuant to the Accessible Canada Act. In connection with this effort, we welcome your feedback on accessibility issues at email@example.com or at (877) 662-1070. You may also submit feedback anonymously through our main feedback portal at https://zoom.us/feed, but please reference the Accessible Canada Act and Zoom Phone if you use this portal.
The feedback you submit will be acknowledged in the order and same manner in which it was received, unless your feedback was provided anonymously. The feedback we receive will be reviewed by an accessibility expert and your input will be included in our plan, where appropriate. Personal information included in your feedback remains confidential within Zoom unless you consent to the disclosure of your personal information. Upon your request, we will work with you to provide this description of our feedback process in an alternative format. Alex Mooc, Head of Accessibility, is Zoom Phone’s designated representative to receive feedback under the Accessible Canada Act.
Zoom’s website at zoom.us, including this Accessibility Frequently Asked Questions page, conform to WCAG 2.1 Level AA.
Please see Zoom's Accessibility Plan for more information about our accessibility practices and Zoom Phone accessibility features.