Zoom Premier Support

Get the help you need quick and easy with plans that provide prioritized responses and dedicated management

Zoom Premier Support offers expert help when you need help the most

Premier Support overview

Priority Response

Speed to resolution, while maximizing uptime availability of the Zoom Service

Technical Resources

Administrators get prioritized routing to trained technical personnel

Technical Account Management

Technical Account Managers will be your trusted advisor for service-related activities

Find a support plan that fits your business needs

Access Premier Premier +
24x7 Global Access All Members + Admins All Members+Admins All Members+Admins
Self Service & Chat Bot All Members + Admins All Members+Admins All Members+Admins
Frontline Tier 1
(Chat, Ticket)
Licensed Members + Admins* Licensed Members Licensed Members
Frontline Tier 1 (Phone) Licensed Admins** Licensed Members  Licensed Members
Priority Response Included Included
Direct Tier 2
(Chat, Ticket and Phone)
Licensed Admins Licensed Admins
Automated Escalation Included
Technical Account Manager Included
Developer Support - Gold Tier Included

*Licensed: A member or admin that has been assigned a paid subscription license
**Access phone support is currently available only for Business, Enterprise, and Education customers

Zoom Help Center

Get in touch with a Zoom specialist to find out more about Premier Support