At Zoom, we take the safety and wellbeing of our users seriously. On occasion, meetings and events may delve into topics related to suicide or self-harm (“SSH”). We aim to stop material that encourages this behavior without interfering with content designed to prevent it. In other words, while we allow meetings like therapy or support group sessions that address SSH, content that promotes it is against our Community Standards.
If you or a loved one is in immediate danger, we recommend reaching out to your local police department. You can notify the operator that someone is dealing with a psychiatric emergency and ask for police officers trained in crisis intervention. Should you contact law enforcement, you may direct them to our Government Requests Guide for more information on how to request data from Zoom.
If you see any information on Zoom indicating that someone might harm themselves, please file this report to let us know as soon as possible. When we receive reports that someone is threatening suicide or self-harm, we may take a number of steps to help, including providing the at-risk person with contact information for trained crisis counselors.
The following resources offer free, confidential, and immediate support.
National Suicide Prevention Lifeline
Call 800-273-TALK (8255).
If you or someone you know is in crisis, whether they are considering suicide or not, please call the toll-free Lifeline at 800-273-TALK (8255) to speak with a trained crisis counselor 24/7.
The National Suicide Prevention Lifeline connects you with a crisis center in the Lifeline network closest to your location. Your call will be answered by a trained crisis worker, who will listen empathetically and without judgment. The crisis worker will work to ensure that you feel safe and share information about mental health services in your area. Your call is confidential and free.
Crisis Text Line
Text NAMI to 741-741
The Crisis Text Line connects you with a trained crisis counselor to receive free, 24/7 crisis support via text message.
To find a crisis center in your area, you may visit the International Association for Suicide Prevention’s website.
Please keep in mind that Zoom is not responsible for information provided by external sources.
Depending on the nature of a given case, we may inform law enforcement. Zoom may report matters involving imminent threat-to-life incidents to the FBI National Threat Operations Center (“NTOC”), Social Media Exploitation (“SOMEX”), or other entities as required by law.